Likelihood to Recommend
EdgeWave mitigates some of the risk of email by pre-filtering for emails with viruses or other security threatening attachments. It does a good job of removing unwanted or potentially risky emails and allowing for safe viewing and review of these emails without compromising your company and mail delivery systems. It does not provide a timely notification delivery system for seeing emails with problems without accessing their client consolr site.
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The Sophos email solution is a good fit for my organization which is a mid-size resort with 200 users. Sophos email has revealed unwanted emails that were getting through our built in Microsoft email security scanning and policies so having this extra layer was a no brainier. With that we were able to focus on the bad stuff and even tweak our products with this information from Sophos email.
Read full review Pros Email notification of potential issues with incoming email including a nice overview of what was blocked and why. Options are provided to view, release, block or white-list specific domains. Reports can be generated for administrators to view the overall stance of Edgewave services. Read full review We could customize it to have a certain level of workflow. We manage to enforce certain email (based on key-phrases) to be quarantined before send it to the recipient. And the email needs to be approved (manually) before being released. For certain type (using regex) of email, we will encrypt it if it's sent outside our organization domain. Scalable Read full review Cons More information could be available in the email notification that reports when email was blocked. While trying to work with an application that sends email it can be difficult to determine why the email was not received if blocked by EdgeWave unless a check of their dashboard is made since notifications cannot be scheduled more than once daily. The option to have reports sent more frequently is a much needed feature. Read full review I would love to see tips integrated into the user interface from the management side to allow for easier dissection of email headers. This would allow lower level admins that may work at smaller companies to better understand the information presented. Read full review Likelihood to Renew
It was easy to use and easy to implement. You don't need previous knowledge on the products, after we got this up and running, it took us hours to put everything together. The transition was easy and seamless.
Read full review Usability
It's mostly great and for policies and features, it does everything we would ask it to and more. The only thing keeping it from being a 10 is the lack of granularity in the reporting, which is actually an issue within Sophos Central as a whole. The ability to drill down from dashboards into accurate, detailed data would be very helpful at times.
Read full review Support Rating
Support is slow to respond. They call back outside of normal business hours despite clearly being advised when they should call. They try to BS you that the platform is working properly although there is hard evidence to the contrary. Once you get to senior level of support they agree that the product is incapable of performing properly in its current iteration.
Read full review Alternatives Considered
EdgeWave ePrism Email Security is very similar to other programs such as Barracuda, SonicWall, or Proofpoint. I have used some of these other products in the past and I can't say that any of them do anything better or significantly different from EdgeWave so I believe all would provide similar protection. EdgeWave was the product chosen before I started working at my current employer and I don't have any compelling reason to change.
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I have only tried Sophos Email, and I find it to be a very useful tool, as it protects against information leakage such as fraudulent emails, cloud sandboxing and quarantine, which are essential functions and the product works excellent.
Read full review Return on Investment Great way to help secure emails and keep customers from clicking on potentially threatening content. Increased security footprint by detecting malware and viruses that could pose security issues for an organization. Decrease lot of time spent tracking email problems and attachments. Read full review Sophos Email has been protecting our users, including the administrative branch, who are the target of attacks most frequently. Every month Sophos Email stops about 100,000 malicious emails. We calculate that if these attacks have saved the company time, it prevents us from having a lot of support staff to attend to the cases. Read full review ScreenShots