Elastic Enterprise Search vs. Klevu, now part of Athos Commerce

Swiftype is excellent for e-commerce companies and especially the financial services sector where speed plays a major role in executing transactions. It is also very dynamic and customizable. It is very useful for electronics/travel reservations on e-commerce sites also. The only place it is inappropriate is when it comes to indexing a website in which case Google is slightly better, as I mentioned before. There is nothing much to complain about here in regards to the breadth of applications and analytics it offers.

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I think Klevu is a great solution for brands looking to enhance their website. They have templates that may work for brands that don't have a tech team. Their product offering can also be fully customizable but this would require some development work on the brand end. Overall, would recommend them!

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• It's very easy to implement. The documentation is great and you can be up and running very quickly.
• It's easy to configure. The web-based user interface makes it super simple to configure (i.e. customize search rankings, edit synonyms, etc.).
• Their support is very friendly and helpful. Whenever I had a question or couldn't figure something old, they were quick to help me out.

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• Great customer success team
• Always sharing with us their latest product offering
• Their technical support team is very helpful and willing to hop on calls with us

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• Swiftype does not have indexes ready to go. When you add a new website to the search set, it takes some time to index the website. This is something that is different from what Google does. Google in this particular aspect does a relatively better job.
• Swiftype is very expensive, this makes it difficult for smaller companies to afford.

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• I think you definitely need someone technical in house to help assist and customize
• They're pretty stern on pricing

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Google Search Appliance is no longer supported. Apache Solr is a popular, free open source solution, but it lacks a web crawler and is more difficult to configure and maintain.

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• It has a positive impact as it helps traders and other users to seamlessly use applications.
• It has a positive ROI and we would know the results in time to come.

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• Seeing a 2x increase in conversion rate

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