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Eleveo vs. Erlangly

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Eleveo

27 Reviews and Ratings

Erlangly

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Eleveo

    Score9.5 out of 10
    		N/AEleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Eleveo provides 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite.N/A

    Erlangly

    		N/AN/AErlangly is workforce management (WFM) software for contact centers and BPOs, installed on the customer's own server. It covers forecasting, staffing, scheduling and real-time adherence, and is free for up to 25 agents with every feature included. Forecasting and staffing Forecasts contact volume and average handle time by 15- or 30-minute interval from the center's own history, read from its ACD or imported from CSV. Planners can override any interval or import their own…

    $0

    Up to 25 active agents

    Pricing
    EleveoErlangly
    Editions & Modules
    No answers on this topic
    Free
    $0
    Up to 25 active agents
    Yearly, regional
    $8
    per month per user
    Yearly
    $12
    per month per user
    Pay once, regional
    $199
    one-time fee per user
    Pay once
    $299
    one-time fee per user
    Offerings
    Pricing Offerings
    EleveoErlangly
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Every plan includes every feature. Prices are per active agent, in US dollars. - Free: up to 25 active agents, for good. - Yearly: $12 per active agent per month, billed yearly. Switch to owning it any time, and the last year's payment counts toward it. - Pay once: $299 per active agent, a perpetual license with 12 months of updates and rule packs. Updates after that are optional, at $59 per active agent per year; without them it keeps running. - Regional prices, for organizations whose agents mostly work in the Caribbean, Latin America, the Philippines, India or Africa: $8 per active agent per month billed yearly, or $199 once (updates $39 per year after the first). No connector fees. Larger floors can ask about volume pricing.
    More Pricing Information
    Community Pulse
    EleveoErlangly
    Considered Both Products
    Eleveo
    No answer on this topic
    FrontLine Software Solutions Inc.
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    6 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    6 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    6 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Best Alternatives
    EleveoErlangly
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    Playvox
    Score6.7 out of 10
    Playvox
    Score6.7 out of 10
    Enterprises
    Calabrio WFM
    Score8.1 out of 10
    Calabrio WFM
    Score8.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    EleveoErlangly
    Likelihood to Recommend
    8.2
    (6 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    EleveoErlangly
    Likelihood to Recommend
    Eleveo
    Zoom management suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth. But, if a call center software has never been used in a workplace, I feel like this isn't the place to start. There is a pretty steep learning curve.
    Incentivized
    Bailey Testerman
    Communications Director
    Read full review
    FrontLine Software Solutions Inc.
    No answers on this topic
    Pros
    Eleveo
    • Screen share software from other programs for others.
    • Volume control where I can share videos without the consequences of breaking audio or bad buffering.
    • A great camera where I can show myself and others without any evidence of bad camera or statics.
    Incentivized
    Miracle Achebe
    Student Office Assistant
    Read full review
    FrontLine Software Solutions Inc.
    No answers on this topic
    Cons
    Eleveo
    • The user to manipulate the tool has to full pass through training.
    • Support availability is low.
    • Complex project handling is also slow.
    Incentivized
    Hannah Caleb
    Quality Engineer
    Read full review
    FrontLine Software Solutions Inc.
    No answers on this topic
    Support Rating
    Eleveo
    At the moment there is no reason to use the ZOOM support.
    Incentivized
    Verified User
    Read full review
    FrontLine Software Solutions Inc.
    No answers on this topic
    Alternatives Considered
    Eleveo
    ZOOM Quality Management Suite has better stability and is more user-friendly. ZOOM Quality Management Suite has better auditing features when trying to assess the performance of the users. My personal impression is that Zoom Quality Management uses less bandwidth than its competitors thus making it easier to interact with the tools we use on a day-to-day basis.
    Incentivized
    Verified User
    Read full review
    FrontLine Software Solutions Inc.
    No answers on this topic
    Return on Investment
    Eleveo
    • Staff feels more equipped to handle calls well.
    • Follow up after calls have been more successful.
    • Benchmarking process improvements is easier.
    Incentivized
    Bailey Testerman
    Communications Director
    Read full review
    FrontLine Software Solutions Inc.
    No answers on this topic
    ScreenShots

    Erlangly Screenshots

    Screenshot of the schedule for the whole floor: shifts and breaks within each person's contract, availability and labor rules, with coverage against the forecast for every interval.Screenshot of Labor law, which is built in: each rule warns or blocks publishing, checked whenever a schedule is made or changed, with the year's public holidays. Signed rule packs for Canada, the US, Jamaica, the Philippines, South Africa and more.Screenshot of Live wallboard for supervisors and wall TVs: who's on a call, available or on break right now, who's out of adherence, and the floor's adherence, by line of business and team.Screenshot of contacts and handle time forecasting by interval from the center's own history, with the agents each interval needs worked out by Erlang C for the service level, occupancy and shrinkage.Screenshot of the connection to Twilio Flex: live agent activities for adherence and queue volumes for forecasting, with each activity Flex sends mapped once. Genesys Cloud, NICE CXone, Amazon Connect, Five9 and Zoom Contact Center connect too.Screenshot of Agents on their phones: the week's shifts, breaks and lunches, and a notice when their schedule is published or changes. They can swap shifts and ask for time off from their phone too.