Eleveo vs. Five9 WFO

Eleveo

27 Reviews and Ratings

Five9 WFO

0 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Eleveo	Score 9.2 out of 10	N/A	Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Eleveo provides 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite.	N/A
Five9 WFO	Score 0.0 out of 10	N/A	Five9 WFO, based on the Virtual Observer call center recording and workforce optimization software from Coordinated Systems which was acquired by Five9 in early 2020, enables users to optimize staffing with accurate multi-skill, multi-channel forecasts and schedules, real-time adherence, and intraday management. Five9 WFO functionality comes with pre-built integrations for Salesforce, Zendesk, Oracle, and ServiceNow.	N/A

Pricing

Eleveo

Five9 WFO

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Eleveo	Five9 WFO
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Best Alternatives
	Eleveo	Five9 WFO
Small Businesses	8x8 Contact Center Score 7.6 out of 10	8x8 Contact Center Score 7.6 out of 10
Medium-sized Companies	Genesys Multicloud CX (discontinued) Score 7.5 out of 10	Eleveo Score 9.2 out of 10
Enterprises	Calabrio Teleopti WFM Score 7.8 out of 10	Calabrio Teleopti WFM Score 7.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Eleveo	Five9 WFO
Likelihood to Recommend	8.7 (9 ratings)	- (0 ratings)
Support Rating	10.0 (1 ratings)	- (0 ratings)

User Testimonials
	Eleveo	Five9 WFO
Likelihood to Recommend	ZOOM International Zoom management suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth. But, if a call center software has never been used in a workplace, I feel like this isn't the place to start. There is a pretty steep learning curve. Incentivized Bailey Testerman Communications Director Read full review	Five9 No answers on this topic
Pros	ZOOM International Recording Agent interactions. It is simple and easy to adopt and retrieving them is also convenient. The follow up with the customer experience is smooth and flawless. The ease of initial installation and the operations of it including adding and removing agents. Incentivized Alfred Brock Communications Specialist Read full review	Five9 No answers on this topic
Cons	ZOOM International The user to manipulate the tool has to full pass through training. Support availability is low. Complex project handling is also slow. Incentivized Hannah Caleb Quality Engineer Read full review	Five9 No answers on this topic
Support Rating	ZOOM International At the moment there is no reason to use the ZOOM support. Incentivized Verified User Anonymous Read full review	Five9 No answers on this topic
Alternatives Considered	ZOOM International ZOOM Quality Management Suite has better stability and is more user-friendly. ZOOM Quality Management Suite has better auditing features when trying to assess the performance of the users. My personal impression is that Zoom Quality Management uses less bandwidth than its competitors thus making it easier to interact with the tools we use on a day-to-day basis. Incentivized Verified User Anonymous Read full review	Five9 No answers on this topic
Return on Investment	ZOOM International Staff feels more equipped to handle calls well. Follow up after calls have been more successful. Benchmarking process improvements is easier. Incentivized Bailey Testerman Communications Director Read full review	Five9 No answers on this topic
ScreenShots