eMaint CMMS vs. OpenText Asset Management X

eMaint is well suited to larger facilities with dedicated scheduler/planners. Learning to navigate the database and create reports requires a dedicated resource. Part-time users often forget the process for entering data and navigating the database. In smaller organizations where multiple users enter assets, planned maintenance (PM) tasks and vendors, keeping standardization in the system formatting was difficult.

Incentivized

Asset Manager is great for people who understand the Software Development Lifecycle and are familiar with the terminology, however for a new assistant, or a new novice user, the software can seem over-whelming with the rather confusing terminology and a multitude of tabs that open up. It's definitely great software to use for a professional PM, however an assistant would be lost in the tools being offered.

Incentivized

• We like that eMaint is highly configurable. You can customize fields to meet your needs
• You can store and track documents and photos assigned to your assets
• You can run custom reports.
• Great customer service

Incentivized

• Export Excel function
• Notifications
• Display set up
• Contract to asset relationship

Incentivized

• Functionality not delivered as promised - on usage of tab.
• QR code functionality.
• Friction between implementation team and marketing team that sold this to us.

Incentivized

• Need more video tutorials - Although HP has great FAQs and has included the keyword search for topics, but some video tutorials would be great to help a new user.
• Overwhelming at times. I remember when I first started using the software, just the magnitude of tools were too much. However even though I don't use half the tools even now, just the possibility of more functions available to me, makes it a great software.
• Secure Log-in - I would like HP to invest into single sign-on where you don't need to put in your user ID & password constantly. A push notification to a personal device would a great added feature.

Incentivized

I find HP Asset Manager useful but sometimes too much data needs to be entered.

Incentivized

I have used 2 systems (chevron and HPAM), each has it's pluses and minuses. Once I was comfortable with the system I gave it an above average score

Incentivized

Customer support was always readily available, even when natural disasters were taking place.

Incentivized

Have not interacted with HP support that much

Incentivized

eMaint was by far most the most comprehensive and customizable solution we looked at. The eMaint team was also extremely responsive and available during the selection process. The product training and conferences were very helpful for new user orientation and best practice learning. The customizable reports also allowed us to provide data to management in an easy to digest format

Incentivized

HP Asset Manager is definitely enterprise grade, whereas the other asset Management programs I have are specific to either one industry or a smaller locations that might not need the deep analysis & reporting functionalities & tools that are provided by HP. The cost is indeed higher than other programs like Fox Graphic Tracker (Internal Software) and Samange that I have used in the past, but for a large enterprise with multiple ongoing projects, HP Asset Manager is the way to go !

Incentivized

• We easily track service events over multiple locations so we are able to save on costs
• Able to run asset lists for inspections
• Able to keep up with contracts' renewals and service costs

Incentivized

• HP Asset Manager is great for compliance purposes. We know we have all the licenses in place when needed for upgrades or yearly reviews. Saves us times.
• Ability to track & print reports saves PMs time in quartely reviews.
• Great way to prepare for any presentations by the use of analytical tools which saves us money in investing in other software for presentation purposes.

Incentivized