Encircle vs. Pega Customer Service

Encircle is the best field software we have ever used. The designer must have worked in the field because every challenge we face has been addressed in the software. The ability to provide our Customers so many types of reporting in real time helps keep our company in the forefront of our Industry.

Pega is a very nice tool for when we need to deal with data coming from different sources that need to be connected and used collectively. Additionally, having an easy-to-use interface makes it ideal for building decision flow in a simple manner that can still take advance decisions for 1:1 communication.

Incentivized

• Real time reporting from the job site.
• Very detailed drying reports for all of our water losses
• Interactive reports for our customers including photos and videos.
• Excellent content listing and photography options.

• Easy to contact
• Responds very quickly
• Provides accurate information

Incentivized

• Sometimes it takes a long time to load the job at the site.
• As long as the internet signal is strong the software works beautifully. You can work offline in those cases where the signal is not good or not there at all.

• Performance, as some of the tasks run in batch.
• Extensibility could take time for complex functionalities.
• At least the cloud version should be more powerful in terms of processing.

Incentivized

They fail to have the same features and customer service

We have used different products those are ok but customer service is worst but Pega Customer Service is not like that tool and services both are doing excellent job

Incentivized

• Increase in Average Job Size
• Major Increase in the QUALITY of our documentation
• The technician say it takes longer to do the handwritten paperwork, but I would argue that they weren’t doing it the correct way before and if they were, it’s actually faster using Encircle.

• Reduced the manual effort due to introducing automation
• Increased customer satisfaction
• Enhanced personalization

Incentivized