Encircle vs. Pega Customer Service vs. Spyglass

Spyglass

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Encircle	Score 9.2 out of 10	N/A	Encircle is a field documentation solution for restoration contractors, used to capture photos, videos, notes, floor plans, moisture readings, drying logs, contents inventories, and e-signatures. With a mobile app designed to be used in the field under any conditions, restorers can quickly capture the facts to tell the story of a property loss. Encircle also features real-time sync between the web and mobile applications, so users can watch as the job file is populated with information…	$250 per month
Pega Customer Service	Score 8.0 out of 10	N/A	Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition.	N/A
Spyglass	Score 0.0 out of 10	N/A	Spyglass is a web-based medical claims application supported by Beacon Technologies in Indianapolis, touting ease of use and scalability as well.	N/A

Pricing

Encircle

Pega Customer Service

Spyglass

Editions & Modules

Small Shop: $250
per month
Medium Shop: $425
per month
Large Shop: $625
per month

No answers on this topic

Offerings

Pricing Offerings
Encircle	Pega Customer Service	Spyglass
Free Trial
Yes	No	No
Free/Freemium Version
No	No	No
Premium Consulting/Integration Services
No	No	No

Entry-level Setup Fee

No setup fee

Additional Details

Monthly Encircle subscription fee includes unlimited users, unlimited data storage, and mobile & web application access. Optional subscription add-ons or pay-as-you-go pricing available for Encircle Floor Plan & Xactimate Sketch Integration. Encircle subscription includes all features, access to Encircle Floor Plan, a dedicated Customer Success Manager, personalized training & onboarding, access to EncircleU (15+ hours of IICRC and RIA CE credits), unlimited technical support, and digitization of standard business forms.

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More Pricing Information

Community Pulse
	Encircle	Pega Customer Service	Spyglass

Best Alternatives
	Encircle	Pega Customer Service	Spyglass
Small Businesses	No answers on this topic	Simplify360 Score 7.8 out of 10	No answers on this topic
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All Alternatives	View all alternatives	View all alternatives	View all alternatives

User Ratings
	Encircle	Pega Customer Service	Spyglass
Likelihood to Recommend	9.2 (3 ratings)	7.6 (2 ratings)	- (0 ratings)

User Testimonials
	Encircle	Pega Customer Service	Spyglass
Likelihood to Recommend	Encircle Inc. Encircle is the best field software we have ever used. The designer must have worked in the field because every challenge we face has been addressed in the software. The ability to provide our Customers so many types of reporting in real time helps keep our company in the forefront of our Industry. Glenn Wilkinson General Manager Read full review	Pegasystems Pega is a very nice tool for when we need to deal with data coming from different sources that need to be connected and used collectively. Additionally, having an easy-to-use interface makes it ideal for building decision flow in a simple manner that can still take advance decisions for 1:1 communication. Incentivized Verified User Anonymous Read full review	Beacon Technologies No answers on this topic
Pros	Encircle Inc. Real time reporting from the job site. Very detailed drying reports for all of our water losses Interactive reports for our customers including photos and videos. Excellent content listing and photography options. Glenn Wilkinson General Manager Read full review	Pegasystems Easy to contact Responds very quickly Provides accurate information Incentivized Sanjay Meesala Senior Software Engineer Read full review	Beacon Technologies No answers on this topic
Cons	Encircle Inc. Sometimes it takes a long time to load the job at the site. As long as the internet signal is strong the software works beautifully. You can work offline in those cases where the signal is not good or not there at all. Glenn Wilkinson General Manager Read full review	Pegasystems Performance, as some of the tasks run in batch. Extensibility could take time for complex functionalities. At least the cloud version should be more powerful in terms of processing. Incentivized Verified User Anonymous Read full review	Beacon Technologies No answers on this topic
Alternatives Considered	Encircle Inc. They fail to have the same features and customer service SG Steve Glozik President Read full review	Pegasystems We have used different products those are ok but customer service is worst but Pega Customer Service is not like that tool and services both are doing excellent job Incentivized Sanjay Meesala Senior Software Engineer Read full review	Beacon Technologies No answers on this topic
Return on Investment	Encircle Inc. Increase in Average Job Size Major Increase in the QUALITY of our documentation The technician say it takes longer to do the handwritten paperwork, but I would argue that they weren’t doing it the correct way before and if they were, it’s actually faster using Encircle. Holden Looper Operations Coordinator Read full review	Pegasystems Reduced the manual effort due to introducing automation Increased customer satisfaction Enhanced personalization Incentivized Verified User Anonymous Read full review	Beacon Technologies No answers on this topic
ScreenShots	Encircle Screenshots	Pega Customer Service Screenshots