Encompass from ICE Mortgage Technology vs. Fiserv Mortgage Director

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Encompass from ICE Mortgage Technology
Score 7.3 out of 10
N/A
Encompass from ICE Mortgage Technolgoy (formerly Ellie Mae) is an all-in-one mortgage management solution for lenders.N/A
Fiserv Mortgage Director
Score 6.0 out of 10
N/A
Fiserve Mortgage Director replaces easyLENDER, which was sunsetted in 2017 when Fiserv acquired PCLender. Fiserv Mortage Director, the next evolution of those products, is a loan origination system at the core of the Fiserv lending ecosystem designed to streamline lending operations and strengthen the lender's borrower relationships.N/A
Pricing
Encompass from ICE Mortgage TechnologyFiserv Mortgage Director
Editions & Modules
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Offerings
Pricing Offerings
Encompass from ICE Mortgage TechnologyFiserv Mortgage Director
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Encompass from ICE Mortgage TechnologyFiserv Mortgage Director
Considered Both Products
Encompass from ICE Mortgage Technology
Chose Encompass from ICE Mortgage Technology
Mortgagebot is used for our online frontend where Encompass is ultimately used. Encompass was a little behind with the online side of things. Whereas we were looking for something like you see or hear from Quicken Loans. But their upcoming release of consumer connect should put …
Fiserv Mortgage Director

No answer on this topic

Top Pros
Top Cons

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User Ratings
Encompass from ICE Mortgage TechnologyFiserv Mortgage Director
Likelihood to Recommend
6.6
(69 ratings)
6.0
(1 ratings)
Likelihood to Renew
10.0
(5 ratings)
-
(0 ratings)
Usability
8.2
(2 ratings)
-
(0 ratings)
Support Rating
9.1
(1 ratings)
-
(0 ratings)
Implementation Rating
5.5
(1 ratings)
-
(0 ratings)
User Testimonials
Encompass from ICE Mortgage TechnologyFiserv Mortgage Director
Likelihood to Recommend
ICE Mortgage Technology (Ellie Mae + Simplifile + MERS)
The system is great for loan origination and downline processing. The thing about Encompass is that it's only as good as its user so I can see where new loan originators or folks who are new to the system can have a huge disadvantage over somebody who is experienced with it. Of course, if you have experience with it it's the perfect tool. Compliance is also a big factor that Encompass does take advantage of. It communicates with various 3rd parties like Blend, appraisal management systems, Loanbeam, etc to help gather data where needed and keep files in compliance as needed. I don't know of any other case use for Encompass outside of loan origination.
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Fiserv
It is not suited for long term as they are replacing it in the future. It is well suited if you do not wish to have any further enhancements made to it.
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Pros
ICE Mortgage Technology (Ellie Mae + Simplifile + MERS)
  • The Web Center allows us to compete in our market and also allows us to continue to originate loans in markets where we don't have a physical originator.
  • The software is easy to use so it allows us to train staff very quickly so they can start producing mortgages.
  • I appreciate receiving information on upcoming updates well before they take place so that I can review the updates and inform the staff of changes they need to be aware of.
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Fiserv
  • Easy to use.
  • Simple screens.
  • Not very complicated
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Cons
ICE Mortgage Technology (Ellie Mae + Simplifile + MERS)
  • Encompass is a powerful tool that is flexible and can be set up to meet your business needs. However, a guide of best practices in designing a workflow process would be a huge resource.
  • A feature that would be helpful is the ability to easily create pop up boxes that could allow users to identify errors in data being entered in to fields and direct them to a solution to easily correct the error.
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Fiserv
  • They are sunsetting it without an ETA
  • They are only keeping it up to date for regulations at this time
  • They are not making any more enhancements to the system
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Likelihood to Renew
ICE Mortgage Technology (Ellie Mae + Simplifile + MERS)
Invested and believe the system will be able to meet our needs for years to come, plus we have confidence in the company, Ellie Mae.
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Fiserv
No answers on this topic
Usability
ICE Mortgage Technology (Ellie Mae + Simplifile + MERS)
some minor improvements would make a huge difference to me
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Fiserv
No answers on this topic
Support Rating
ICE Mortgage Technology (Ellie Mae + Simplifile + MERS)
No better support around
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Fiserv
No answers on this topic
Implementation Rating
ICE Mortgage Technology (Ellie Mae + Simplifile + MERS)
Should have sent someone to become an admin prior to implementation.
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Fiserv
No answers on this topic
Alternatives Considered
ICE Mortgage Technology (Ellie Mae + Simplifile + MERS)
I am a long time user of Calyx software. I have loved using Calyx for most of my career. Early on, I did experience Encompass once and I felt it was too "management centric" at the time. After coming back to it now, I realize that my original feelings were more about distrust of my own management than the software itself.
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Fiserv
We have compared it (and currently are0 to other systems due to the fact that Fiserv is replacing it.
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Return on Investment
ICE Mortgage Technology (Ellie Mae + Simplifile + MERS)
  • Ellie Mae prepared itself well for TRID. We have been able to manage all of the changes using the configurable workflow to help all users understand the nuances of TRID.
  • We have gone paperless saving us time in transporting files between users and allowing us to reduce time to close.
  • Electronic signature of documents has allowed us to reach more borrowers.
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Fiserv
No answers on this topic
ScreenShots