Epicor BisTrack vs. SAP Cloud ERP (SAP S/4HANA Cloud)

I think in everything that I've been taught and learned, and what I know of it, it does everything it's supposed to do the way it's supposed to do it. I don't know what it doesn't do well because the three stores all run off it. Our lumber yard runs off of it, so it's worked for 20 years for them. Well, I guess not 20 years, when they ran that over: 2007, 2017. So the last 10 years, it's done everything the company's needed to do very, very well. The stores are successful, and I don't know all the intricacies. Something maybe that was different, if you put something in the order monitor or repair, it's checked in, but there's no way to communicate the status of where it's at in the repair process. We got a steel technician, it's checked in, so he looks at it, he interacts with it, he's now starting to work with it. There could be a dropdown menu or something that says it's in progress that adds to it, or waiting on parts, or waiting on a customer callback, and where you can kind of put detailed notes of what's going on specifically with that order that you can see pretty quickly versus having to print the order, then all the notes pop up.

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SAP Cloud ERP (SAP S/4HANA Cloud) is suited well to shifting company resources from IT to the business but reduces the ability to tailor your sap system to your company's operating needs and model. An on prem system will take more staff to operate and cloud benefits from a reduced staff, however the loss of certain areas of visibility/customization hurts the product in a disproportionate fashion.

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• The last year using it, it's really been a high learning curve of how everything impacts each of the other parts of it. Spent 20 years with Home Depot, so everything was a little more fluid and user-friendly. If I received a truck, I scanned a barcode, and I was done. So with Epicor BisTrack, and then voicing over to do it fast, Invoice Manager, it does extremely well at categorizing that PO to that invoice. It's very user-friendly there, things that are on it. It's pretty rapid in how it generates an order based on sales trends, on-hand inventory, forecasting trends, or declines based on seasonality.

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• It helps you streamline financial operations and core HR functions, optimize inventory management & procurement process.
• It helps you reduce high upfront capital expenditure required for on-premise setup.
• Its intelligent automation helps you automate repetitive, routine tasks and use machine learning for predictive analysis.

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• The front end - I think with the cloud, this is getting easier to manage, but new users struggle with the intuition of using the product.
• I think a more easy-to-understand, familiar way of accessing the grid menu/search for pages within BisTrack - Again, I think this is already heading in the right direction.

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• The product is expensive compared to its competitors. Proper training is also a requirement before implementation, which is an additional cost.
• SAP S 4HANA Cloud lags due to a high volume of work and data.
• The user interface of the software is very complex and not easy to explore, especially for beginners.

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The cost of SAP as an ERP is quite high and the switching costs associated with ERP systems are even higher. That being said moving from one ERP to another only happens once in a great while for large organizations. Those switching costs include retraining, IT hardware requirements, outside consultants and more

Epicor BisTrack works well if you have a large warehouse with lots of inventory management, as I view it as more of an inventory management tool than a POS system. But the 2 sides of it do integrate well, and the POS is fairly easy to use.

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SAP Cloud ERP is a useful solution for automating and streamlining business processes. It offers modern technologies such as built-in AI, machine learning, and real-time data analytics. It offers multi-currency, multi-language support to manage international operations smoothly. It comes with a modern, role-based user interface that enhances your user experience and lets you perform tasks smoothly.

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Apologies, our company's IT department contacts support on our behalf. I have never contacted Epicor BisTrack's support myself; only through my company's IT team.

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The support system I find great as whenever I run into problems they rectify them quickly as possible they never reacted late the support is just up to the mark for me. They provide many solutions to the problems I faced the [technical] team support is always amazing they [listen] to mean work accordingly.

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SAP requires
a lot of internal and external resources to complete its successful
implementation. The cloud version requires a deeper understanding of the
different capabilities of the local systems (hardware) and the connection
towards your local IT team. We found several problems on our systems that we
couldn't foresee before the implementation and roll out.

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Epicor BisTrack helps keep track of things better and it in fact much easier to use.

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The platform utilizes advanced predictive analytics to anticipate operational bottlenecks and put them out of commission before the problems become larger. We can proactively develop effective strategies that help keep service quality in the face of unexpected changes in the market, or external disruptions, by continuously analyzing historical performance data as well as elements of the current market

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• I don't think it's had an impact either way, that I can tell. I think it does what it's supposed to do. It helps me manage the inventory and do all that, so that's a positive. Negatively, I haven't really found anything that's caused me loss of sales or lost time to the extent that it would be really negative.
• With ROI, I would say yes. Our hardware stores probably do their volume, but our lumberyard, which is specifically designed for it, probably does 15 times what the three stores do together. So for them, it's amazing. It does everything they need it to do. For us, we're trying to build a hardware store selling culture around that, but it does everything it needs to do.

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• The financial management part ensures every process is well planned and allocated resources are used efficiently.
• The development of payroll management ensures that all employees are happily remunerated and, hence, very productive.
• The creation of solid financial reporting acts as the primary driver in decision-making, which brings more insights into development.

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