Epicor Eclipse vs. Jenzabar Internet Campus Solution (JICS), discontinued

Eclipse is well suited for quick order entry where the source is a formal purchase order document or a phone call with a known customer. In these scenarios the order entry process is quick, and order processing is smooth even if the customer has a lot of "special" requests like shipping part today and holding the rest or shipping some of the order to other addresses. Eclipse also works well if you have a good database of products, especially in searching for products where only partial information is known or finding existing orders where all you know for sure is the customer. It is not particularly well suited for Point of Sale where a walk-in customer who doesn't have an account wants products for which part numbers are not known, due to the requirements to release an order for a customer with no credit.

Incentivized

JICS is well suited for schools that have long-used Jenzabar products or are looking for a stripped down, direct data management system. If someone is seeking innovation or the latest in features and technology, I do not believe they would be as pleased with JICS. It's a bare bones system alternative.

Incentivized

• Sales Order tracking, even returns are strengths of Epicor Eclipse. It can be set up to match returns to previous orders so that the correct credits are applied. It is capable of setting up contract pricing as well as matrix level pricing according to sales velocity or individual customer buyer programs.
• Purchasing can be set up to work by full line buys or short buys while still maintaining a balanced inventory level of vendor line product.
• Vendor Invoices and purchase orders are easily matched up for payment and the diverse reporting features are able to provide multi-faceted views of Product Sales, Items with No Sales, or Sales or Purchasing trends, just to name a few.
• It is also tracking warehouse operation in both RF and non-RF environments, or a combination of the two.

Incentivized

• Jenzabar Internet Campus Solution (JICS) is good at interacting with the Jenzabar database.
• Jenzabar Internet Campus Solution (JICS) can integrate with Active Directory to allow for one set of credentials and also has its own credential management system for local accounts to be created.
• Jenzabar Internet Campus Solution (JICS) will display grades as soon as they are entered into the Jenzabar database.

Incentivized

• The version we use is a non-windows based version, we chose this due to pricing since we are a small company.
• Their Tier 1 level tech support leaves a little to be desired.
• It would be nice to switch between open windows/screens.

Incentivized

• Jenzabar is unwilling to work with other companies to integrate information across multiple platforms.
• The quality of JICS is contingent upon appropriate use and entry by those on campus. While not a limitation to JICS itself, there seems to be more problems with JICS in this regard than I have noticed on other campuses with other platforms.
• JICS is typically behind on the times. Features it adds today were commonplace for others much earlier.

Incentivized

I use it every day and can't see a reason why I would stop unless I started a new job. If I were to leave my present position, the new job would be much more attractive if they were Eclipse users.

Incentivized

This is very easy to use for someone that hasn't ever used the system before. Despite any preconceived notions about how a system should function they can learn this and become efficient with really not a lot of effort. I have used many systems and this is probably one of the easiest I have ever had to learn to navigate and use.

Incentivized

Jenzabar Internet Campus Solution (JICS) is very usable and easy to maintain. With us having students log in with their AD credentials, they don't have to remember an extra username and password. Also, I have been able to update and customize some of the coding, which has allowed us to make sure the site works just the way we want it to.

Incentivized

I haven't experienced any outages in the two years I have been using the system. It is always available as long as the computer is up. The only time I have seen it not be available was on occasions where we lost internet, or power and then we lost access to everything, not just Epicor Eclipse.

Incentivized

Everything in this system moves fairly quickly, that may be in part because we are a small company with only 21 users on the system at a time, or it may just be a the way the Epicor Eclipse works for any size company with any number of users. I can only speak for what I know and say that it is fast for our purposes.

Incentivized

The tier 1 support is trying, and sometimes they are successful. Sometimes they aren't. This topic isn't as black and white as the questions might suggest. Currently their Tier 1 support team is over seas, all items automatically go to Tier 1 and then when they can't help they either escalate it or tell me they need to check with someone else and they will get back to me. If they escalate me to Tier 2, then the issue comes back to the States and the support is usually at a higher knowledge/experience level and it can get resolved fairly quickly. If they don't escalate, then it might take weeks and multiple follow ups on my part before I either get a satisfactory resolution or finally get escalated.

Incentivized

Support is generally very helpful. There are some support staff that really try to go the extra mile and help with solving the problem you have, not just answering your initial question. If you don't understand a feature that is offered in the Jenzabar Internet Campus Solution (JICS) environment, they also have a portal with on-demand webinars/courses that you can watch to get a better idea of offerings at your own base.

Incentivized

The training classes that I have attended have been top notch. The presenters are extremely knowledgeable on their subject matter, including real-world application of the system. They aren't just software techs training end users, they seem to be end users that have become experts in the over functionality and capabilities of the system.

Incentivized

The on-line training is very good, and it is taught by the same people that do the live in-person training sessions. The difficult part of it is, asking questions about your specific company's nuances or special circumstances. I don't remember if you can access the on-line training sessions after you have taken them for reminders purposes, but if so that is a great asset.

Incentivized

I don't really know about the implementation, it was back in 1998 and I didn't start here until 2016. By the time I started here they had been running it for a number of years and most of the people that were here when it was implemented are no longer here, and the ones that are don't really have much to say about how the implementation went either bad or good.

Incentivized

Most of my experience has been with Epicor's Prophet 21. For most distribution verticals, Prophet 21 is the only way to go. The comparison I've drawn is this: Prophet 21 is like a ferrari. Epicor Eclipse is like a reliable donkey. Both get you from point A to point B but Prophet 21 is going to get you there much quicker and with the kind of insight into your business that will help you thrive.

Incentivized

We selected JICS many years ago as it was a cost-effective option that was streamlined and straight-forward. Today, no one is ever thrilled with their SIS, and I can anticipate major difficulties if we attempted to move from JICS. However, from a features and revolutionary standpoint, I do feel we will always be a step behind if we continue with Jenzabar.

Incentivized

I don't really know about the scalability. It's the same as it was when I started, I do know that you can buy more user licenses, but I think they come in packs of 5, which can be a problem if you only need 1 and will never use the other 4. But, again I'm not sure on that.

Incentivized

• One of the main positive ROI impacts has been the constant upgrading and adding of new features to keep the software user friendly, relative, and robust.
• Our credit manager has said it has made their job easier with daily reports to catch pricing discrepancies and straighten out before they go to invoice makes us look better.
• With the addition of sale analytics it has given our sales force tools and new approaches to our customer base which has raised profitability.

Incentivized

• Jenzabar has allowed us to house all data in one system, which was badly needed.
• Jenzabar allows us to speak one language across campus, although many offices still work outside of Jenzabar due to limitations within JICS.
• Jenzabar has not been effective in being a leader in new features or developments. I always feel like we are a step behind.

Incentivized