Epicor Eclipse has been eclipsed by many other packages
August 17, 2018
Epicor Eclipse has been eclipsed by many other packages
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with Epicor Eclipse
Epicor Eclipse is currently the ERP solution in use by the sales, purchasing, and accounting departments. It is presently the means used to keep track of customer orders, accounts receivable, purchasing, inventory management, and accounts payable. Speaking candidly, it does not address as many problems as it creates. The software wasn't designed for our industry yet we use it daily anyway.
- Strong is the job scheduling arena. Customer orders can be set up to release product on a specific schedule and each item can have its own schedule.
- The text search feature is robust. By default, the system will search multiple fields for information so you don't spend time clicking through columns to find something.
- The interface is fast, particularly compared with some other Epicor solutions.
- If you're not in the HVAC or Electrical industries and you're using Eclipse, you've got the wrong software. The scheduling component that is a huge asset to those industries is a major performance bottleneck for other industries.
- The reporting is very limited; outputs are not user friendly. No open database.
- Too many keystrokes to get things done. Redundant screens plague this system.
- Again, owing to the mismatch between the industry and the software, I feel that Epicor Eclipse was a deterrent to company progress. Its use cost the company tens of thousands of dollars a year in lost productivity.
Most of my experience has been with Epicor's Prophet 21. For most distribution verticals, Prophet 21 is the only way to go. The comparison I've drawn is this: Prophet 21 is like a ferrari. Epicor Eclipse is like a reliable donkey. Both get you from point A to point B but Prophet 21 is going to get you there much quicker and with the kind of insight into your business that will help you thrive.
Epicor Eclipse Feature Ratings
Using Epicor Eclipse
250 - People across the organization use Eclipse; everyone from accounting, to customer service, to warehousing. It is the software suite used for almost all business functions.
2 - One of the internal support people once described working with Epicor Eclipse as trying to untie a Gordian Knot. The system is pretty antiquated with a lot of flat-file management (the database isn't relational). You have to be pretty tech savvy to manage the system.
- Order management
- Warehousing and inventory control
- Accounting
- I hate to be a naysayer here, but there aren't many innovative ways to use the software. You're pretty locked in to defining your business processes based on the software's limitations.
- Honestly, we have been actively evaluating replacements for Epicor Eclipse.