TrustRadius
Epicor Eclipse has been eclipsed by many other packages
https://www.trustradius.com/erpEpicor EclipseUnspecified5.230101
No photo available
August 17, 2018

Epicor Eclipse has been eclipsed by many other packages

Score 2 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Epicor Eclipse

Epicor Eclipse is currently the ERP solution in use by the sales, purchasing, and accounting departments. It is presently the means used to keep track of customer orders, accounts receivable, purchasing, inventory management, and accounts payable. Speaking candidly, it does not address as many problems as it creates. The software wasn't designed for our industry yet we use it daily anyway.
  • Strong is the job scheduling arena. Customer orders can be set up to release product on a specific schedule and each item can have its own schedule.
  • The text search feature is robust. By default, the system will search multiple fields for information so you don't spend time clicking through columns to find something.
  • The interface is fast, particularly compared with some other Epicor solutions.
  • If you're not in the HVAC or Electrical industries and you're using Eclipse, you've got the wrong software. The scheduling component that is a huge asset to those industries is a major performance bottleneck for other industries.
  • The reporting is very limited; outputs are not user friendly. No open database.
  • Too many keystrokes to get things done. Redundant screens plague this system.
When I used Eclipse, it was unfortunately not well matched for the company using it. It was hand selected by the owner of the company when the company was a single location. It great to a nationwide organization and has been pretty hamstrung by the software. He regularly insisted it was still a good package for their particular industry but just about everyone working within the organization knew that wasn't the case.

It does have robust order management. The inventory and purchasing management tools are average, but the warehousing is above average. Financial functions are below average. The entire platform really feels antiquated.
The company does use the integrated eCommerce platform. That was good for a lot of companies and was probably the reason Eclipse hung on even though the platform as a whole wasn't the right fit for the company. The eCommerce piece is very easy for clients to use and provides enough visibility into inventory and pricing that customers liked the experience.
  • Again, owing to the mismatch between the industry and the software, I feel that Epicor Eclipse was a deterrent to company progress. Its use cost the company tens of thousands of dollars a year in lost productivity.
Most of my experience has been with Epicor's Prophet 21. For most distribution verticals, Prophet 21 is the only way to go. The comparison I've drawn is this: Prophet 21 is like a ferrari. Epicor Eclipse is like a reliable donkey. Both get you from point A to point B but Prophet 21 is going to get you there much quicker and with the kind of insight into your business that will help you thrive.
As mentioned previously, Epicor Eclipse is built for the HVAC and Electrical distributor segment. It's a great package for them because of the job-specific control on orders for customers. Large orders can be created and released item-by-item on whatever schedule the customer needs. The integrated wireless warehouse functionality is also critical for large operations. However, if you're outside one of those two segments, these strengths become major performance bottlenecks. The scheduling piece is non-essential for other industries but you have to operate that way which slows things down significantly.

Epicor Eclipse Feature Ratings

Accounts payable
5
Accounts receivable
4
Global Financial Support
8
Intercompany Accounting
Not Rated
Localizations
6
Journals and Reconciliations
8
Enterprise Accounting
7
Configurable Accounting
8
Standardized Processes
5
Billings Management
7
Customer Receipt Applications
6
Customer Collections
6
Revenue Recognition
Not Rated
Cash Management
7
Budgetary Control & Encumbrance Accounting
4
Period Close
6
Transactions Tax
8
Inventory tracking
4
Automatic reordering
2
Location management
8
Pricing
6
Order entry
5
Credit card processing
9
Cost of goods sold
8
Order Orchestration
6
End-to-end order visibility
3
Order exception Resolution
1
Standard reports
4
Custom reports
3
Role-based user permissions
7
Catalog Shopping E-Commerce for Employees
4
Electronic Signatures
8
Requisitions-to-Purchase Orders Integrated
7
Fulfillment Management
6
Inventory Visibility
4
Forecasting
5
Inventory Planning
6
Multi-tier Supply Chain Planning
2
Performance Monitoring
4

Using Epicor Eclipse

250 - People across the organization use Eclipse; everyone from accounting, to customer service, to warehousing. It is the software suite used for almost all business functions.
2 - One of the internal support people once described working with Epicor Eclipse as trying to untie a Gordian Knot. The system is pretty antiquated with a lot of flat-file management (the database isn't relational). You have to be pretty tech savvy to manage the system.
  • Order management
  • Warehousing and inventory control
  • Accounting
  • I hate to be a naysayer here, but there aren't many innovative ways to use the software. You're pretty locked in to defining your business processes based on the software's limitations.
  • Honestly, we have been actively evaluating replacements for Epicor Eclipse.
It's not my decision to make, but if it were I would have switched away from Eclipse a long time ago. It's just not a good fit for our industry. If you're HVAC or Electrical, it's worth a look.