TrustRadius

Epicor ECM vs. OpenText Document Centric Workflow

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Epicor ECM
Score 7.7 out of 10
N/A
Epicor ECM is based on docStar, a document management software offering that was acquired by Epicor in 2017.N/A
OpenText Document Centric Workflow
Score 0.0 out of 10
N/A
OpenText Document Centric Workflow provides cloud based, document and workflow automation, and combines document management with business process automation that enables organizations to enter, store, share and protect critical business documents, regardless of the application used to create them. It supports the entire spectrum for unstructured content and data management, including scanned pages, faxes, files and multimedia objects.N/A
Pricing
Epicor ECMOpenText Document Centric Workflow
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Epicor ECMOpenText Document Centric Workflow
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Epicor ECMOpenText Document Centric Workflow
Considered Both Products
Epicor ECM
Julee Carlson | TrustRadius Reviewer
Julee Carlson
Service & Support Specialist, Custom Report Development
Chose Epicor ECM
DocStar has more options and security levels and better OCR capability.
Verified User
Anonymous
Chose Epicor ECM
Briefly evaluated Veeam before settling on new DMS that had these features. That product looked outstanding, but couldn't justify the duplication of costs for similar results. Did not get a lot of chance to use it, but the mobile availability to access the console looked great …
Verified User
Anonymous
Chose Epicor ECM
This was the software that was chosen for the company before I was employed.
Verified User
Anonymous
Chose Epicor ECM
A former employee of our company chose DocStar after much research and Q&A with the DocStar seller. I believe she truly put a lot of time/effort into choosing this system, but the end result is that it is not a good match for our company. After reviewing her notes, I believe …
OpenText Document Centric Workflow

No answer on this topic

Features
Epicor ECMOpenText Document Centric Workflow
Enterprise Content Management
Comparison of Enterprise Content Management features of Product A and Product B
Epicor ECM
9.4
Ratings
15% above category average
OpenText Document Centric Workflow
-
Ratings
Content capture & imaging9.00 Ratings00 Ratings
File sync, storage & archiving9.00 Ratings00 Ratings
Document management9.00 Ratings00 Ratings
Records management10.00 Ratings00 Ratings
Content search & retrieval10.00 Ratings00 Ratings
Enterprise content collaboration9.00 Ratings00 Ratings
Content publishing & creation9.00 Ratings00 Ratings
Security, risk management & information governance9.90 Ratings00 Ratings
Contract lifecycle management9.00 Ratings00 Ratings
Automated workflows9.90 Ratings00 Ratings
Artificial intelligence9.00 Ratings00 Ratings
Mobile support10.00 Ratings00 Ratings
Integration9.90 Ratings00 Ratings
Best Alternatives
Epicor ECMOpenText Document Centric Workflow
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.3 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.3 out of 10
Medium-sized Companies
MediaValet
MediaValet
Score 8.8 out of 10
MSB Docs
MSB Docs
Score 9.4 out of 10
Enterprises
MediaValet
MediaValet
Score 8.8 out of 10
M‑Files
M‑Files
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Epicor ECMOpenText Document Centric Workflow
Likelihood to Recommend
10.0
(0 ratings)
-
(0 ratings)
Support Rating
9.9
(0 ratings)
-
(0 ratings)
User Testimonials
Epicor ECMOpenText Document Centric Workflow
Likelihood to Recommend
It is well suited for billing service storage and retrieval. It ends the need to pay extra for a storage space. It also makes for easy cleanup of files on a yearly basis.
Julee Carlson | TrustRadius Reviewer
Julee Carlson
Service & Support Specialist, Custom Report Development
Read full review
No answers on this topic
Pros
  • Templates - By being able to create templates for each document type, it made organizing files much easier. It also made the titles similar in format, which also allows for better organization.
  • We were able to scan documents directly into docStar, which helped us eliminate extra steps. For example, if we were missing a page from a document, and we received it at a later time, we could scan just that page into docStar as opposed to scanning the entire document again.
  • The functionalities are straight forward, so it is not hard to use the docStar system.
Beza Yihun | TrustRadius Reviewer
Beza Yihun
Student Assistant
Read full review
No answers on this topic
Cons
  • The procedure to save documents is cumbersome -- too many steps.
  • The naming process is not intuitive.
  • Emailing large documents from DocStar can be impossible -- if a document is large, we sometimes are unable to email it from DocStar.
  • Customer support has not been good. Training is confusing, and even after training sessions, we do not fully comprehend how to use the software.
Verified User
Anonymous
Read full review
No answers on this topic
Support Rating
Our support for DocStar has been phenomenal! They are always prompt, courteous, and effective. We have never had a bad experience with the support staff and they are always available when we need their help.
Julee Carlson | TrustRadius Reviewer
Julee Carlson
Service & Support Specialist, Custom Report Development
Read full review
No answers on this topic
Alternatives Considered
Briefly evaluated Veeam before settling on new DMS that had these features. That product looked outstanding, but couldn't justify the duplication of costs for similar results. Did not get a lot of chance to use it, but the mobile availability to access the console looked great and easy to use.
Verified User
Anonymous
Read full review
No answers on this topic
Return on Investment
  • We have saved almost 10,000 dollars a year just in toner cost. We had to implement some up front cost for tablets and other computer aspects but the initial cost of this was about 3,000 to 4,000 dollars. docStar has saved us an instrumental amount of money and will so in the future as well.
Jeremy Smith | TrustRadius Reviewer
Jeremy Smith
Network Administrator
Read full review
No answers on this topic
ScreenShots