Epicor Grow vs. VizualSurvey

Grow.com is well suited if you have a lot of data or client data to manage. If you do not have tons of data, there are other options out there that are a bit more simple and easy to use and a better price.

Incentivized

Understanding customer experience, purchase behaviour, deciding factors, pricing points, delivery schedule, delivery speed, eagerness, acceptance, reciprocation to offers, reciprocation to price increases, results of an offer, results of market changes, factors behind purchase decision, and also employee feedback. All these various scenarios are well suited for the use of VisualSurvey.

Incentivized

• I love the fact that you have a team of developers who can help me build metrics or fix metrics that I do not create properly. I had to learn SQL in order to really build the metrics that mattered, which was a lot of fun, but resulted in many broken metrics. The vendor's team was great in responding to me requests for help!
• Really, really appreciate the fact that Grow has SQL formulas to reference when building metrics. Again, as a novice, this accelerated my ability to learn and not have to leave your site and resources and stay within the Grow web properties.
• Great account managers who check in regularly and are willing to help out whenever needed.

Incentivized

• Being able to visualize our data gives us better insight into what works, and what doesn't
• Allows us to create dashboards branded specifically to our individual clients
• Super fast learning curve, easy to get everyone on board

Incentivized

• There are basic labeling issues with some of the graph types. Wish there was more customizability here, especially on complex graphs.
• Could help more with analysis of data and trends, but that's going into full-fledged BI territory.
• The functionality of being able to snapshot data isn't quite there.

Incentivized

• Connecting dashboards and templates.
• Prepping software data.
• Need more how-to videos.

Incentivized

This tool is definitely a little bit difficult to be able to figure out at first, but after some time of learning you can definitely pick it up. I do wish there were more resources online that would be able to help speed up the learning process

Incentivized

The support team is very helpful and in every situation we have needed help in, they have been able to assist. So I have had a good experience with them

Incentivized

Grow doesn't have as many advanced analytics features and other capabilities as some other 'dashboard' platforms on the market. Simply, if you want a tool for internal use only that has high-level analytics capabilities (regressions, completely custom visualizations, modeling), Grow probably isn't the platform for you. To put it another way, if you have a team of data engineers and scientists doing complex analysis, Grow might not make the most sense. However, if you understand the value of data/visualization/dashboards, but lack some of those skillsets in your company, Grow might be the perfect fit. Not only is it incredibly scalable and reasonably priced compared to other market solutions, but their transform capabilities really stand out. They have many native data transformations that mimic SQL coding of a dataset, without requiring any knowledge of SQL. They've converted these transformations to easy-to-use tools in the platform, which are perfect for the less-technical user.

Incentivized

Google Data Studio has several problems with modifying data and the way we collect data is very basic and can be outdated sometimes. The visualizations are limited and the formatting is very restrictive. VizualSurvey is much better with data visualization and survey mechanisms where people respond better and we get a higher response rate.

Incentivized

• Made it so much easier and faster to access data across tools
• Lessened the time exporting and uploading data to excel/sheets for analysis
• Made data and metrics more easily accessible to others in our orgs

Incentivized

• Higher success rates with overall customer satisfaction leads to return customers
• Customers are more trusting on larger projects based on the satisfaction of other customers
• Able to more efficiently meet clients needs, leading to faster closings

Incentivized