Epicor Kinetic vs. Shopmonkey

Epicor Kinetic has been a wonderful system of record that I can rely on for consistent tracking of our quote to cash transactions. I have complete confidence in the data that is being processed at the Core of the Epicor Kinetic system. Customizing Epicor Kinetic has been a true game changer for us to allow our team to maximize the unique needs of our customers, vendors and users.

Incentivized

• When compared to the Smart Client, grids and searching are so much faster.
• As a developer, the way that the forms are laid out in Application Studio in an easy to read way is fantastic
• Having Epicor Kinetic forms load in a browser window is good. Being able to right click on the menu path and choose 'Open in new tab' is awesome.

Incentivized

• In Application Studio, there are quite a few things that you just have to know in order to really get it to work right. Such as when you are updating a dataview you have to save them refresh and then go back to the wizard to get the added fields that you may have added from a BAQ.
• When running MRP it has a tendency to stall or not finish on occasion. This is a problem as we do not get any PO Suggestions when this happens.

Incentivized

Easy to use, reliable, known product, best product configurator, Epicor continues to offer improvements every year.

Incentivized

There is always room for improvement! I've used Great Plains ERP/MS Dynamics and Epicor my entire career. both do some things really well. Both could learn from each other. The KInetic user interface is much better than the classic windows overall. Please keep adding more functionality to the core financials!!! You need the accountants to be on your side.

Incentivized

If the answer to your problem is not readily available in an answer book, your response or solution will take months, if you get one at all. Problems need to be sent to support and duplicated by them before they try to fix it. This is extremely frustrating because you have to prove to Epicor that you are having an issue. If by some miracle you get by this barrier, your problem is submitted to development for review. You can't speak to them or communicate in any way directly. This group appears to be completely unconcerned about user issues or customer service. Our experiences have been negative across the board.

Incentivized

Viewpoint is our current ERP provider, but they pushed all of their customers to the cloud (which we didn't want to do). They also pushed all customers to a single product with a corresponding significant increase in price, while not providing additional value to our company. As a result, we considered some other options, but given that our sister company had been on Epicor for several years and we have shared IT resources, it made sense to all be on the same system.

Incentivized

Using the word Scalability usually implies an increase of use, or adding the use of other features. Making the product put to good/proper use for small companies without the need for full-time support, whilst integrity is maintained it is an entirely different topic. In my view, the current company may have acquired a full truck with options, where initially a small pick-up may have been better suited.

Incentivized

• We have increased our lead time of orders by about a week.
• We have increased our output of product by 10% with the same amount of staff.
• We were able to leverage Kinetic to optimize our business while moving two facilities.

Incentivized