Epicor Propello vs. Retail Pro

Epicor Propello is incredibly user friendly from both a front-end user and a back-end user. Cashiers have an ease in learning the software and everything they need is on the screen in front of them. This means that even if they were to forget how something works, it is present on the screen if they look for it. Back end is easy to work with also. We have slowly progressed to using the different features this offers including tracking and maintaining supplies, new goods and donations. They are straight forward on how to use, and the support team has always been there for us when we have had any questions. They are rolling out a BETA this mid-year to allow companies to build out their own data-based reporting platform that I am really looking forward too.

Incentivized

Centralized control of stores and we are able to manage different taxes, promotions based on the region. With more than 200 prices retail pro help us manage different prices for an item.

• Customization
• customer service
• reporting

Incentivized

• The capability of interface customization.
• Good for small retailers.

Incentivized

• Entering monthly/yearly budgets is time consuming and clunky
• Printing tags to a roll vs a paper printer is more complicated to set up
• item lookup from the front of the POS screen doesnt pull items. Have to hit search to pull up item list.

Incentivized

• Serial number tracking and reporting.
• Serial/Batch based selling price.
• Online reports.

First thing, all of my business users are happy with the usability and reliability of retail pro. Users are able to get what they want to run the business positively. We are able to customize the solution any time based on the business requirements. Finally after working on different solutions we found a solution that works with little support.

It is honestly just so easy to use and setup. This has helped our culture at work a ton! The crew used to get very nervous about running register, that is not the case anymore

Incentivized

Retail pro is a solution which needs minimum support, so we can concentrate on other productive work. Worst case if there is any problem our well trained Zimson team is able to handle it on time. Thanks Retail Pro for its world class support and training system. No wonder why all top retail brands use Retail Pro for its POS operations.

Clover is a nice system for a small one or two location enterprise, but with Epicor it is full service and the credit card processing fees are much more affordable as well.

Incentivized

N/A. I wish we could switch to other products.

Incentivized

• TV increase by being able to track sales easier
• increases sales by preventing downtime with internet outages
• increased manager production due to ease of training on the POS for new cashiers.

Incentivized

• It decreased the home office's efficiency because it runs too slow and always crashes.
• At the store level, it causes cash over short/duplicate charge issues when it crashes.
• For the inventory and planning department, it impacted the accuracy of inventory level due to the lack of functions.

Incentivized