Epicor Propello vs. Retail Pro

Overall, it is a solid system and we are much happier than our previous POS. Inventory is very easy to update and manage. We utilize the sales forecasting and order point calculations to run our suggested orders, and that saves a ton of time. Promotions are very easy to set up and utilize and run reports on. It really lacks in reporting. All of the data is there, however I can't easily run or view YOY sales, total sales $, etc etc, either by individual item or brand. There also is little to no consideration for brand name. Being in retail, brand is important to use. So the fact it's not even a search filter and you cannot run any sort of brand report is frustrating and time consuming because again, the data is there, the user just needs to export and manipulate it on their own.

Incentivized

Centralized control of stores and we are able to manage different taxes, promotions based on the region. With more than 200 prices retail pro help us manage different prices for an item.

• Interface extremely easy to learn and use from back end to front end user.
• Customer service is extremely responsive. Tickets are reponded to and taken care of quickly.
• Reporting features are easy to use and get the information you are looking for.

Incentivized

• The capability of interface customization.
• Good for small retailers.

Incentivized

• MOBILE APP or better mobile browser capabilities. I can view things from my phone but it is not easy and I have to rotate orientations several times to get the information on my phone

Incentivized

• Serial number tracking and reporting.
• Serial/Batch based selling price.
• Online reports.

First thing, all of my business users are happy with the usability and reliability of retail pro. Users are able to get what they want to run the business positively. We are able to customize the solution any time based on the business requirements. Finally after working on different solutions we found a solution that works with little support.

Epicor Propello is easy to use.

Incentivized

Retail pro is a solution which needs minimum support, so we can concentrate on other productive work. Worst case if there is any problem our well trained Zimson team is able to handle it on time. Thanks Retail Pro for its world class support and training system. No wonder why all top retail brands use Retail Pro for its POS operations.

Lightspeed had consistent issues with the software being down and little to no support. It also didn't have easy functionality to receive orders via a mobile device. Epicor Propello's team is very receptive to feedback and has made changes we suggested.

Incentivized

N/A. I wish we could switch to other products.

Incentivized

• TV increase by being able to track sales easier
• increases sales by preventing downtime with internet outages
• increased manager production due to ease of training on the POS for new cashiers.

Incentivized

• It decreased the home office's efficiency because it runs too slow and always crashes.
• At the store level, it causes cash over short/duplicate charge issues when it crashes.
• For the inventory and planning department, it impacted the accuracy of inventory level due to the lack of functions.

Incentivized