Item: Epicor Propello
Rating: 9
Author: Wes Snedden

Overall Satisfaction with Epicor Propello

Use Cases and Deployment Scope

In late 2023 we got word that our current POS was ending life. Upon shopping around several other POS softwares we decided on Propello POS by Epicor.
Since we have made the transition we have been able to better utilize our New Goods, been able to raise TV with the reporting, and there have been no software crashes which prevents downtime.
We wanted to start a New Goods program being able to track inventory and COGS and our previous software did not have that capability. We have been able to successfully start our program and the software is easy to use and understand.
Previous software also did not have the capabilities of reporting. We can now use the reporting aspects of propello to keep inventory control, track donated goods sales and raise TV.
There have been no software crashes in propello, and it comes with a backup offline mode incase we lose internet. Internet issues have caused us many missed transactions in the past. The NUCS allow us to take transactions offline.

Pros and Cons

Pros

Interface extremely easy to learn and use from back end to front end user.
Customer service is extremely responsive. Tickets are reponded to and taken care of quickly.
Reporting features are easy to use and get the information you are looking for.

Cons

Entering monthly/yearly budgets is time consuming and clunky
Printing tags to a roll vs a paper printer is more complicated to set up
item lookup from the front of the POS screen doesnt pull items. Have to hit search to pull up item list.

Return on Investment

TV increase by being able to track sales easier
increases sales by preventing downtime with internet outages
increased manager production due to ease of training on the POS for new cashiers.

Usability

Epicor is very easy to use from the front end to the back end. Leadership has seen increased production from themselves due to cashiers being able to pick up on the POS a lot quicker than previous software. This leads to less frustrated cashiers and more product being able to make it to the floor. Back end usability is also easy. After the initial training everything is laid out easily for you to find and pick up on. Mistakes are easily corrected and fixed. If there are any questions the support team is always there to answer questions or have a remote call to help you through.

Key Insights

Do you think Epicor Propello delivers good value for the price?

Yes

Are you happy with Epicor Propello's feature set?

Yes

Did Epicor Propello live up to sales and marketing promises?

Yes

Did implementation of Epicor Propello go as expected?

Yes

Would you buy Epicor Propello again?

Yes

Other Software Used

QuickBooks Online

Likelihood to Recommend

Epicor Propello is incredibly user friendly from both a front-end user and a back-end user. Cashiers have an ease in learning the software and everything they need is on the screen in front of them. This means that even if they were to forget how something works, it is present on the screen if they look for it. Back end is easy to work with also. We have slowly progressed to using the different features this offers including tracking and maintaining supplies, new goods and donations. They are straight forward on how to use, and the support team has always been there for us when we have had any questions. They are rolling out a BETA this mid-year to allow companies to build out their own data-based reporting platform that I am really looking forward too.

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GWNWUP Epicor Propello Review