Epsilon PeopleCloud vs. Oracle Identity Governance

Appropriate for large organizations who want customization in their emails. The tool - while intuitive if you have previous background - is hefty and large in scope of capabilities. It's great for organizations who have multiple users and shows the name of person who last made changes. The reporting is really good - but may be a bit overwhelming for organizations who don't need a lot of detailed information

Incentivized

Well suited for: 1. Large and medium organisations who have the capacity to invest in IAM roadmap for long term. 2. Organisations with and existing oracle and partner applications ecosystem. 3. Scenario where the user base is on the higher side and organisations looking to scale up in near future. 4. Organisation with complex workflow need in identity management process. Not well suited for 1. Small organisations or even medium ones which have a lesser number of applications 2. Scenarios where custom connectors need to be developed but at the same time turnaround should be quick. 3. Scenarios when features you are looking for are missing, getting them added could take a lot of effort. 4. UI is not very user-friendly and needs to be customised. 5. Takes time to stablise post going live

Incentivized

• Fairly intuitive if you have previous experience with high-end email tools.
• The training opportunities are good - they offer both online and/or live training.
• The support we receive is very good.
• The reporting feature is good - a lot of detailed information.

Incentivized

• It has a very well-defined and scalable framework (LDAP directory).
• It scales particularly well, going from a basic platform to a complex one using customisation and extensions.
• It integrates well with other components like SSO and Access Manager to provide comprehensive a one stop identity management solution.

Incentivized

• The tool could be improved to "remember" where you last left off (specific user). Having to constantly retrace steps if you get logged out is annoying.
• Hitting the "back" arrow sends you back to a main section, when it should send you back to where you previously were.
• It would be nice to see performance reports available within the campaign itself, as well as within the reporting section.
• Ability to NOT be able to change anything in a campaign after it has launched. This has happened multiple times. We usually copy a previous campaign to start a new one but often, we end up changing content on the version we are copying from -- this is very annoying and dangerous.

Incentivized

• The cost could be lower.
• Support.
• Identity.

Incentivized

Overall good product and somewhat reliable when used in a specific manner. However, there are cons like unending bugs and no well-defined upgrade path. The product could have been more flexible and lite in terms of organisational infra needs. OIM is a robust product but other vendors are almost on-par now.

Incentivized

While both Epsilon Agility Harmony and Oracle Responsys are great for larger organizations that send a lot of emails, I think Epsilon Agility Harmony is more robust than Responsys and is easier to use. It is significantly more complex than HubSpot and requires previous knowledge of using an email tool that has content blocks and or dynamic content.

Incentivized

I was not involved in the purchasing decision, an enterprise architect who used Gartner as a source was influential

• Increased email production = more communication to customers.
• Better reporting = determine areas for improvement or scale up efforts.
• Working on getting our triggered emails optimized - there's a great opportunity for this with this tool.

Incentivized

• It has a great impact from moving us from paper based to full EHR Compliance
• It's easy to check and see how users get and lose access to the systems that are administered through OIM
• It's also helping in tying down Policies and procedures within the Orgainization

Incentivized