Equifax Identity & Fraud, based on technology acquired with Kount, offers fraud management, identity verification and online authentication technology for digital businesses, online merchants and payment service providers. The solution helps businesses approve more orders, uncover new revenue streams, and improve their bottom line while minimizing fraud management cost and losses.
Well suited for addressing disputes before they become official chargebacks (PreventFlow). We've not yet started using the DisputeFlow to work chargebacks that have already come in. We still use our merchant processor's interface for that. I'd to see more incorporation of RDR into the online interface. Right now, we just receive spreadsheets. In the notifications section, I have set up notifications for chargeback and prevention reports but don't see anything for RDR. As the admin of Midigator, I'd like to have greater control over user management, particularly in setting up new users in our organization. There's nothing in the online interface with this.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Appropriate only for US customers with domestic banking institutions who speak English fluently.
Not appropriate for any foreign vendor to get paid in less than 6 months. The data is poorly designed. The software defaults to domestic banking information such as routing number. Vendors then choose check payments overseas which take 45 days and usually never arrive. I end up submitting the same payments over and over. Customers are always angry and I have no ability to help them.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
When submitting a dispute, it stays pending for a long time - and we didn't get a notification of it closing out, nor a result of what the outcome was.
Going to DisputeFlow, it would be nice to have it automatically sorted with the newest chargeback on the top.
The daily emails in excel could be better formatted and easier to read.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Software design especially in regards to entering foreign bank accounts
Customer service never really assists the customer
Admins are not notified when there is incomplete registration or problems with the information entered. We have to wait for the customer to contact us and by that time they are very angry and their payment is very delayed
The only language available is English. The tax forms are only available in English
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Administrators hate the system because they cannot see any information in order to assist customers. Customers hate it because registration is lengthy and difficult and only available in English
We currently have personnel to care for chargebacks. An administrator to keep track of all chargebacks and even retrieve a couple ones that Midigator misses to let us know about. The administrator also helps by notifying the company ahead of time when chargebacks are potentially coming through or about ones that are already chargebacks before Midigator notifies the company.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
I was not involved in this choice and the people who chose the system are not end users of this software. The end user experience was never considered when this decision was made. Admins and customers hate PaymentWorks. It is only effective at wasting your time and money and employee resources
We've been able to use the data to pinpoint specific issues to correct to lower chargebacks.
We have seen an incredible difference in our chargeback rate since using Midigator's service. Our rates were often over 1% but now they are almost always below 0.4%. That is a huge difference!
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Zero return on investment. It takes 3 people to do the work that one person used to be able to manage.
The only way that I can find out if there are problems is if the customer contacts me about non-payment.
Zero integration with our accounting software. New vendors have to be manually transferred from PaymentWorks to the accounting software. Updates to PaymentWorks have to be manually carried from one system to the other. There are no notifications when these processes have been completed
