Be Ahead of Losing Money
March 27, 2023
Be Ahead of Losing Money
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Midigator
Midigator is amazing. We offer prepaid legal services with renewals occurring annually/monthly, and we have members who do chargebacks on their charges. We used to have to wait for the physical letter to come in to know about the chargebacks. Now, I check Midigator daily and am able to have CSR reach out before it is officially posted. This gives members time to reach out to their bank and cancel the dispute. Also, we have cases where members dispute a charge and call CS to cancel, and they also get a full refund on top of the bank returning their money. We have saved A LOT of money since using Midigator.
- Being up to date on new disputes coming in.
- Having a lot of fields with useful information.
- Layout of the website is easily accessible.
- When submitting a dispute, it stays pending for a long time - and we didn't get a notification of it closing out, nor a result of what the outcome was.
- Going to DisputeFlow, it would be nice to have it automatically sorted with the newest chargeback on the top.
- The daily emails in excel could be better formatted and easier to read.
- Daily Tracking
- Being updated daily
- Easy to use
- Before using Midigator, members would call to cancel their membership and customer service would cancel them and provide a refund. However, the member would also call their bank to dispute the original charge. So, they end up getting double the amount that they paid. Using Midigator, we are able to avoid losing revenue.
Do you think Midigator, an Equifax Company delivers good value for the price?
Yes
Are you happy with Midigator, an Equifax Company's feature set?
Yes
Did Midigator, an Equifax Company live up to sales and marketing promises?
Yes
Did implementation of Midigator, an Equifax Company go as expected?
Yes
Would you buy Midigator, an Equifax Company again?
Yes