Helpful but could improve a little
August 29, 2022
Helpful but could improve a little
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Midigator
I use Midigator to help me save a couple of chargeback alerts from becoming actual chargebacks, we often have cardholders trying to take away the money that belongs to us, without trying to communicate directly with the company, they just call their banks and try to start disputes. That's where Midigator comes in and sends us alerts regarding these issues, which is where we take the initiative to call the client and resolve it directly with them before these alerts become actual chargebacks.
- Alerts
- Uploads
- Organization
- Invoice billing could be more specific , add more details
- Uploading chargeback documents could be missed less
- Sending accurate alerts to us and not mistaken ones could save us some time too
- Alerts
- Chargeback uploads
- Efficient responses
- We have had more time to prevent chargebacks
- Easier way to keep track of chargebacks
- Helps save time
We currently have personnel to care for chargebacks. An administrator to keep track of all chargebacks and even retrieve a couple ones that Midigator misses to let us know about. The administrator also helps by notifying the company ahead of time when chargebacks are potentially coming through or about ones that are already chargebacks before Midigator notifies the company.
Do you think Midigator, an Equifax Company delivers good value for the price?
Yes
Are you happy with Midigator, an Equifax Company's feature set?
Yes
Did Midigator, an Equifax Company live up to sales and marketing promises?
Yes
Did implementation of Midigator, an Equifax Company go as expected?
Yes
Would you buy Midigator, an Equifax Company again?
Yes