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Rest easy with Midigator in your corner
July 31, 2022

Rest easy with Midigator in your corner

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Midigator

As an online digital subscription product, we deal with a lot of chargebacks, especially in the friendly fraud arena. We struggled to mitigate the Chargeback issues ourselves for many years before seeking the help of professionals, and Midigator has provided valuable insight and business metrics to help us get our chargebacks under control. Midigator's platform was tremendous in being able to track the alerts and chargebacks to help us pinpoint specific issues and ways to try and help reduce the risk of chargebacks.
  • The reporting in their portal is very well organized and easy to digest.
  • Any time that major issues arise, they always assign an expert to help us through the whole process.
  • RDR alerts are often categorized as chargebacks instead which takes some work on our side to get the numbers just right.
  • While upper management is very responsive and incredibly helpful when an emergency arises, we do not feel like the account managers are very knowledgeable or proactive.
  • Reporting
  • We've been able to use the data to pinpoint specific issues to correct to lower chargebacks.
  • We have seen an incredible difference in our Chargeback rate since using Midigator's service. Our rates were often over 1% but now they are almost always below 0.4%. That is a huge difference!
Midigator provides high level professional support any time we have had an issue. The fact that we were able to speak directly to the CEO in the early days of decision making was absolutely a factor. We loved that we could reach directly out to him any time, if needed. Their portal was very impressive from the beginning. They were willing to work within our custom CRM.

Do you think Midigator, an Equifax Company delivers good value for the price?

Yes

Are you happy with Midigator, an Equifax Company's feature set?

Yes

Did Midigator, an Equifax Company live up to sales and marketing promises?

Yes

Did implementation of Midigator, an Equifax Company go as expected?

Yes

Would you buy Midigator, an Equifax Company again?

Yes

While there is some room for improvement within Midigator, such as customer service outreach and RDR being categorized as chargebacks in their portal, they have an excellent platform and do great reliable work. All members of the team, including upper management, are incredibly responsive and come through whenever there is a problem. I would recommend them for anyone trying to mitigate a Chargeback issue.