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Helped us reduce chargebacks signficantly
August 24, 2022

Helped us reduce chargebacks signficantly

Lee Campbell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Midigator

We primarily use Midigator for chargeback prevention. We're planning to start using it for disputes as well.
  • Alerts for disputes that have been filed
  • Easy to use interface for addressing disputes in Preventflow
  • Offer professional services for setting up Dispute Flow responses.
  • Try to get the person's name in the disputes. This is likely because that's all the data the processors provide, but if we could have the name, we could process these in about half the time.
  • Prevent Flow
  • This has helped to decrease the number of chargebacks reported to our merchant processor as we're using a combination of PreventFlow and Rapid Dispute Resolution through Midigator.
Similar offerings, however, during the set-up process, Chargebacks 911 asked for detailed personal information on the principal owner of our organization. We were not comfortable with assigning corporate liability to an individual person.

Do you think Midigator, an Equifax Company delivers good value for the price?

Yes

Are you happy with Midigator, an Equifax Company's feature set?

Yes

Did Midigator, an Equifax Company live up to sales and marketing promises?

Yes

Did implementation of Midigator, an Equifax Company go as expected?

Yes

Would you buy Midigator, an Equifax Company again?

Yes

Well suited for addressing disputes before they become official chargebacks (PreventFlow). We've not yet started using the DisputeFlow to work chargebacks that have already come in. We still use our merchant processor's interface for that.

I'd to see more incorporation of RDR into the online interface. Right now, we just receive spreadsheets. In the notifications section, I have set up notifications for chargeback and prevention reports but don't see anything for RDR.

As the admin of Midigator, I'd like to have greater control over user management, particularly in setting up new users in our organization. There's nothing in the online interface with this.

Using Midigator

3 - Myself as admin and two in customer service.
1 - Mostly just me in the admin role.
  • Minimizing chargebacks going to our merchant processor
Midigator does what we need and doesn't try to add a bunch of confusing extra functionality we don't need.

Evaluating Midigator and Competitors

Yes - We did not have any product like Midigator beforehand.
  • Product Usability
Product usability and engagement with the sales and onboarding team.
I'd probably pay better attention to the administrative features in the dashboard interface. Additionally, if we were considering moving to a competitor, I'd ask about RDR.

Using Midigator

For the core function of PreventFlow, Midigator is very easy to use. DisputeFlow requires additional setup. I'd like to see more data on RDR transactions in the dashboard.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • PreventFlow
  • None really