Save Time/Money and Simplify your Merchant Responses with Midigator!
August 24, 2022
Save Time/Money and Simplify your Merchant Responses with Midigator!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Midigator
We utilize Midigator with a multi-faceted approach.
1) We use Midigator, most importantly as a chargeback mitigation tool. We receive alerts via email directly from the Midigator dashboard, and we have 24 hours to respond to the Prevention Alert. We approach these alerts quickly and efficiently, and it helps our company prevent numerous chargebacks as well as save significant dollars each month. The system essentially pays for itself over time.
2) We use the Midigator Dashboard as a hub to respond to chargebacks (when unable to be prevented) across our multiple Merchant IDs (MIDs). We have had up to 4 MIDS at one time, and each of them had its own gateway, and it became difficult to manage (numerous logins, sign-ins). By consolidating all of those gateways onto Midigator's Dashboard, we save hours per week, tens of hours per month, and prevent headaches by not having to navigate several sites to execute one simple task.
1) We use Midigator, most importantly as a chargeback mitigation tool. We receive alerts via email directly from the Midigator dashboard, and we have 24 hours to respond to the Prevention Alert. We approach these alerts quickly and efficiently, and it helps our company prevent numerous chargebacks as well as save significant dollars each month. The system essentially pays for itself over time.
2) We use the Midigator Dashboard as a hub to respond to chargebacks (when unable to be prevented) across our multiple Merchant IDs (MIDs). We have had up to 4 MIDS at one time, and each of them had its own gateway, and it became difficult to manage (numerous logins, sign-ins). By consolidating all of those gateways onto Midigator's Dashboard, we save hours per week, tens of hours per month, and prevent headaches by not having to navigate several sites to execute one simple task.
Pros
- Business to Client Interaction - Midigator employees respond quickly to client requests
- Empowers their employees to make decisions in the best interest of the client they are serving
- Helps prevent chargebacks/disputes
- Saves their clients time and money
- Ease of use
- Consolidates multiple MIDs under one room for easy management and monitoring
- Prices their products and services competitively
Cons
- Instead of using a real-time google sheet to manage MIDs being monitored, perhaps an online form that's easy to access and revisit.
- Perhaps have an algorithm that scans merchant descriptors in the wild and proposes the best descriptors to include for future alerts - a scientific way to widen the net.
- Have one account manager that is more of a concierge-style for the lifespan of the client - but I'm just really trying hard to find something.
- Chargeback Prevent Alerts
- Chargeback Response Alerts
- Daily Chargeback Report
- Midigator Dashboard (a hub for where we conduct nearly all merchant processing response action)
- Positive - we've saved a lot of money with prevention alerts that would have gone into a dispute status costing tens to hundreds of dollars per dispute. The prevention alerts allow us the ability to take care of the client and avoid going down the dispute road.
- We have not really seen any negative ROI. This has helped us manage a health chargeback rate well below industry guidelines and increase consumer confidence along the way.
- We have been able to move forward in confidence, knowing that our merchant processing status is in good shape by being able to prevent disputes and take good care of our clients. We recommend Midigator to our colleagues.
We utilized Kount and Midigator concurrently for a short period of time. I have zero negatives to share about Kount, but we did not continue with them because we found Midigator to fill all of our current needs. In all truth, Kount and Midigator paired well together to cast a wide net on potential chargebacks/disputes, and it helped us gain an edge in preventing them. We moved on from Kount because it did not yield as many prevention notices as Midigator, but should the need arise and our budget increase, we'd likely team up to include them to compliment Midigator in having the best chargeback midigator system ever.
Do you think Midigator, an Equifax Company delivers good value for the price?
Yes
Are you happy with Midigator, an Equifax Company's feature set?
Yes
Did Midigator, an Equifax Company live up to sales and marketing promises?
Yes
Did implementation of Midigator, an Equifax Company go as expected?
Yes
Would you buy Midigator, an Equifax Company again?
Yes
Using Midigator
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Downloading dispute information
- Submitting chargeback dispute responses
- Managing users
- Making sure login credentials for each MID gateway were current and regularly updated on the Midigator sheet
- Making sure email filtering was set up properly in Gmail to make sure Midigator got the login pin numbers emailed to them.
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