TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    eSentire

    Score10 out of 10
    N/AeSentire headquartered in Ontario offers Managed Detection and Response. Through their service, eSentire proactively hunts threats across a client's network, endpoints, cloud and hybrid environments so users can focus on everything else.N/A

    Masergy

    Score10 out of 10
    N/AMasergy provides managed communications and contact center (powered by Cisco Webex), managed SD-WAN (powered by Fortinet), as well as managed security services.N/A
    Pricing
    eSentireMasergy
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    eSentireMasergy
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    User Ratings
    eSentireMasergy
    Likelihood to Recommend
    9.1
    (3 ratings)
    10.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    eSentireMasergy
    Likelihood to Recommend
    eSentire
    We need 7x24x365 network monitoring and proactive protection. eSentire can thwart an active attack which is the most critical part of the service. Unless you have your own SOC and have the ability to address potential breaches in your environment, you need a service like this. Most companies can't afford to run their own SOC.
    Incentivized
    Read full review
    Masergy
    I have used Masergy across a few different jobs, spanning over a decade and they have always come through with what they promised the solution has always had rock-solid stability and the team has always been present to address my questions and concerns.
    Incentivized
    Read full review
    Pros
    eSentire
    • 24x7 monitoring.
    • Provides co-managed solution (in most cases).
    Incentivized
    Read full review
    Masergy
    • Reliable - I don't receive many direct phone calls, but when I do I can be sure they'll pop up on my screen.
    • Ease of use - Very easy to make and receive calls.
    • Convenient - I can listen to and save my voicemails straight from the app.
    Incentivized
    Read full review
    Cons
    eSentire
    • Proactively provide more detailed explanation of alerts without the need for a request for more info
    Incentivized
    Read full review
    Masergy
    • Clunky UI in some areas - Settings for example. You have to drop down boxes to get to your audio settings. This is time consuming while trying to fix your audio devices.
    • No easy way to switch audio devices.
    • No 'universal' text box to type a number in to dial. You have to click a tab. I sometimes type the number in the 'What's on your mind' box accidentally.
    Incentivized
    Read full review
    Support Rating
    eSentire
    No answers on this topic
    Masergy
    I cannot rate their support as I have never needed it.
    Incentivized
    Read full review
    Alternatives Considered
    eSentire
    eSentire is the best product in the MDR space for the following reasons: - They have been around for ~20 years (mature). - They have a proven track record of success. - They have an ecosystem of security analysts at all levels of comptetncy. - They have an excellent retention program that's designed to keep talent at eSentire.
    Incentivized
    Read full review
    Masergy
    I have worked with Masergy for many years and what really keeps me as a customer is their fantastic partnership. No matter how quickly our business is growing or downsizing, no matter how quickly we have to pivot in another direction, Masergy has been a strong partner and has always been present to help us through situations.
    Incentivized
    Read full review
    Return on Investment
    eSentire
    • Positive ROI due to minimal security staff expenses.
    • Negative ROI due to some security events not being actioned.
    Incentivized
    Read full review
    Masergy
    • Ability to use one number for multiple devices is great!
    • You can shield your personal cell phone - great for personal device use companies.
    Incentivized
    Read full review
    ScreenShots