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eSentire

eSentire

Overview

What is eSentire?

eSentire headquartered in Ontario offers Managed Detection and Response. Through their service, eSentire proactively hunts threats across a client's network, endpoints, cloud and hybrid environments so users can focus on everything else.

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Learn from top reviewers

eSentire - The best MDR in the business!!

Rating: 10 out of 10
June 16, 2022
IncentivizedVetted ReviewVerified User
We use eSentire's esNETWORK MDR service, their esENDPOINT and esINSIDER services. They are the cornerstone of our security posture.
Continue reading
Eric Madeson
Executive - Information Technology
CISO (Chief Information Security Officer)
PineBridge Investments

eSentire gets firms up and running to a reasonable security baseline, but you should consider alternatives if you have the time and budget for it

Rating: 7 out of 10
April 4, 2022
IncentivizedVetted ReviewVerified User
We use eSentire to augment our security team, given that we don't have dedicated SOC or SOC personnel. eSentire performs monitoring and takes action whenever a major security ...
Continue reading
Verified user
Engineer
eSentire1 year of experience

eSentire Review - Financial services

Rating: 8 out of 10
February 5, 2018
IncentivizedVetted ReviewVerified User
Continue reading
Robert Sciaraffo
Director - Information Technology
Director of Information Systems
The Riverside Company
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Product Demos

eSentire MDR with Microsoft Defender for Endpoint: Shrinking dwell time and reducing | OD427

YouTube
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Service Offering Details

What is eSentire?

eSentire Video

An attacker only needs to be right once to successfully bypass your security controls but defenders must be right every time to stop a cyberattack. Your organization needs 24/7 security monitoring, hypothesis-driven threat hunting, threat disruption, containment, and complete ...
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Comparisons

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Reviews From Top Reviewers

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

eSentire is a cybersecurity solution that offers continuous 24x7 monitoring of known and unknown threats, providing users with confidence and peace of mind in their network security. Users rely on eSentire as their trusted Security Operations Center, handling continuous monitoring and alerting without the need for staffing an in-house SOC. With eSentire's services, users gain greater visibility into their infrastructure and have higher confidence in the security of their network.

One key use case is eSentire's ability to detect suspicious logins and potential account compromises, effectively protecting both the network and end users. By relying on eSentire's SOC, users can promptly respond to security events and resolve them quickly, freeing up their time for other tasks. Another important use case is its comprehensive cybersecurity coverage, including blocking threatening traffic, handling next-gen AV, and providing umbrella coverage for existing security infrastructure.

Users appreciate eSentire's expertise in handling network alerts and potential threats. The product also assists with vulnerability scanning and 24/7 host monitoring, identifying and addressing gaps in users' security posture. Overall, by utilizing eSentire's services, users significantly increase their security posture and can rest easier knowing that their resources are being monitored 24/7. The product provides round-the-clock cyber surveillance on infrastructure, helping users proactively handle cyber risks while staying informed about trending attacks and vulnerabilities. It also augments security teams that lack dedicated SOC personnel, providing monitoring and action-taking for major security issues.

Exceptional Security Coverage: Users appreciate the exceptional security coverage provided by eSentire, which has been praised by numerous reviewers. Many users have stated that eSentire meets high security standards in the legal and financial industry, giving them confidence in their cybersecurity defenses.

Lightning-Fast Responsiveness: The lightning-fast responsiveness of eSentire in handling threats is highly valued by users. Several reviewers have commended the quick access to knowledgeable security experts provided by eSentire, emphasizing the importance of timely threat detection and response.

Seamless Onboarding Process: The onboarding process with eSentire is seamless according to multiple users who have praised the great team they work with. Reviewers appreciate a smooth transition when starting with eSentire's services, highlighting the importance of a positive experience right from the beginning.

Lack of Spanish Support: Some users in Latin America have expressed frustration with the lack of Spanish support provided by eSentire. This has posed a complication for enterprises in the region as English is not widely spoken among technology professionals, hindering their ability to effectively use the technology.

Confusing User Interface: Several users have found the user interface of eSentire's platform to be confusing and difficult to navigate. They have experienced difficulty understanding the context due to heavy accents of staff during phone calls, which has added further complexity to their interaction with the system.

Communication Problems with Support System: Users have encountered issues with eSentire's support system not recognizing their identity when acting on behalf of a client. This has caused communication problems during network outages and made it challenging for them to receive timely assistance from the support team.

Users commonly recommend the following based on their experiences with eSentire:

Utilize eSentire alongside other security tools, as it works best when integrated into a comprehensive security framework that includes other tools under a common security umbrella.

Thoroughly research and select the right company and product that aligns with individual needs and preferences. Users emphasize the importance of conducting thorough research before choosing a security provider.

Appreciate eSentire's value and reliability, as it offers valuable frontline security services that distinguish it from its competitors. Users consistently praise eSentire as a reliable company with great products, attributing this reputation to its dedicated customer service, offerings, and expertise.

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(1-3 of 3)

eSentire - The best MDR in the business!!

Rating: 10 out of 10
Incentivized
June 16, 2022
EM
Eric Madeson
CISO (Chief Information Security Officer)
PineBridge Investments (Financial Services, 501-1000 employees)
Vetted Review
Verified User
Use Cases and Deployment Scope
We use eSentire's esNETWORK MDR service, their esENDPOINT and esINSIDER services. They are the cornerstone of our security posture.
Pros
  • Customer service.
  • Technical competence.
  • Product can detect day 0 issues.
Cons
  • Need to be able to effectively recruit for good talent.
Likelihood to Recommend
We need 7x24x365 network monitoring and proactive protection. eSentire can thwart an active attack which is the most critical part of the service. Unless you have your own SOC and have the ability to address potential breaches in your environment, you need a service like this. Most companies can't afford to run their own SOC.
Return on Investment
  • Detection of potential threats/breaches.
  • Remediation of threats in real time.
  • Avoidance of ransomware in the environment.
Alternatives Considered
eSentire is the best product in the MDR space for the following reasons:

- They have been around for ~20 years (mature).
- They have a proven track record of success.
- They have an ecosystem of security analysts at all levels of comptetncy.
- They have an excellent retention program that's designed to keep talent at eSentire.
Other Software Used

eSentire gets firms up and running to a reasonable security baseline, but you should consider alternatives if you have the time and budget for it

Rating: 7 out of 10
Incentivized
April 04, 2022
Verified User
Engineer in Information Technology
Financial Services Company, 201-500 employees
Vetted Review
Verified User
eSentire
1 year of experience
Use Cases and Deployment Scope
We use eSentire to augment our security team, given that we don't have dedicated SOC or SOC personnel. eSentire performs monitoring and takes action whenever a major security issue is discovered. eSentire also manages our 3rd party cloud SIEM deployment and provides support and IP with respect to dashboards, alerts, searches, etc.
Pros
  • 24x7 monitoring.
  • Provides co-managed solution (in most cases).
Cons
  • Ability to take remedial action during an event.
  • Acting on lower-criticality concerns.
Likelihood to Recommend
eSentire provides a good service for smaller organizations or larger organizations that cannot or do not want an internal security operations team. If your organization is looking for an extremely thorough and fully customizable security program, you may want to consider doing it in-house or perhaps using eSentire to provide primarily off-hours support.
Return on Investment
  • Positive ROI due to minimal security staff expenses.
  • Negative ROI due to some security events not being actioned.
Alternatives Considered
eSentire provides a fully co-managed solution and partners with many of the top security vendors for SIEM, EDR, etc. They help onboard customers quickly and get their security stack to a reasonable baseline. Internally deploying and managing a lot of these tools (e.g. Sumo Logic, esLog, esNetwork, etc.) would take a long time and be very expensive, though in the long run is arguably better.

eSentire Review - Financial services

Rating: 8 out of 10
Incentivized
February 05, 2018
RS
Robert Sciaraffo
Director of Information Systems
The Riverside Company (Investment Management, 201-500 employees)
Vetted Review
Verified User
View profile
Pros
  • Research potentially malicious threats
  • Incredibly responsive to incidents and general inquiries
  • Deliver an effective product and process
Cons
  • Proactively provide more detailed explanation of alerts without the need for a request for more info
Likelihood to Recommend
eSentire is a very reliable managed service provider to augment IT teams of any size that are looking to strategically outsource aspects of their IT security practices. They were particularly helpful for us given the size of our team and the amount of time and money we would have had to invest for an on-premise solution managed by us.
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