Esploro vs. Freshdesk
Esploro vs. Freshdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Esploro | N/A | The Esploro research information management solution links comprehensive scholarly information across all academic disciplines, including STEM, Humanities, Social Sciences, and the Arts. Esploro enables users to showcase faculty work and find subject matter experts to help secure more funding, enhance collaborations, attract talented researchers, and boost the institution’s reputation. Information in Esploro is available for other systems as well, facilitating activity reporting, tenure… | N/A | |
Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user |
Esploro | Freshdesk | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Esploro | Freshdesk | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
Esploro | Freshdesk | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
Esploro | Freshdesk | |
---|---|---|
Small Businesses | Notion Score 8.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Tridion Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Tridion Score 9.0 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Esploro | Freshdesk | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 8.8 (212 ratings) |
Likelihood to Renew | - (0 ratings) | 9.8 (14 ratings) |
Usability | - (0 ratings) | 8.9 (35 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 8.6 (4 ratings) |
Support Rating | - (0 ratings) | 8.6 (33 ratings) |
In-Person Training | - (0 ratings) | 8.2 (1 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.4 (142 ratings) |
Configurability | - (0 ratings) | 8.4 (3 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.1 (3 ratings) |
Ease of integration | - (0 ratings) | 8.9 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.9 (2 ratings) |
Esploro | Freshdesk | |
---|---|---|
Likelihood to Recommend | Clarivate No answers on this topic | Freshworks Inc |
Pros | Clarivate No answers on this topic | Freshworks Inc |
Cons | Clarivate No answers on this topic | Freshworks Inc |
Likelihood to Renew | Clarivate No answers on this topic | Freshworks Inc |
Usability | Clarivate No answers on this topic | Freshworks Inc |
Reliability and Availability | Clarivate No answers on this topic | Freshworks Inc |
Performance | Clarivate No answers on this topic | Freshworks Inc |
Support Rating | Clarivate No answers on this topic | Freshworks Inc |
In-Person Training | Clarivate No answers on this topic | Freshworks Inc |
Online Training | Clarivate No answers on this topic | Freshworks Inc |
Implementation Rating | Clarivate No answers on this topic | Freshworks Inc |
Alternatives Considered | Clarivate No answers on this topic | Freshworks Inc |
Contract Terms and Pricing Model | Clarivate No answers on this topic | Freshworks Inc |
Scalability | Clarivate No answers on this topic | Freshworks Inc |
Return on Investment | Clarivate No answers on this topic | Freshworks Inc |
ScreenShots |