Everbridge IT Alerting vs. Grafana OnCall

Targeting people (or their SIM cards to be specific) in a specific area and warning them about a hazard in their neighbourhood is the intended use, and it executes that perfectly. In addition we have implemented the traveller alert where we can send messages to all Icelandic SIM cards present inside another Country (another Country code), and send them messages about f.ex. terrorist attack and provide guidelines about where they shoud seek assistance if needed. A slight minus here is that you can only address entire countries, where it might be useful to have next level of area codes.

Incentivized

One of the greatest drawback in any big companies is that different teams within an IT departments do not know what the others do. The worst case scenario is than Service Desk doesn't know where the issue resolution is and can not provide business with estimation recovery time as well as any update about the root cause of an issue. Grafana OnCall is the best tool that solved this misscolaboration in our company.

Incentivized

• Interface and information visualization
• Escalations process with useful IF, ELSE alerting logic
• Simple integration with wide list of data sources and using of webhooks for non-supported sources.

Incentivized

• Incident Response & Management for Developers Team (as well as tracking of an issue resolution process)
• Users alerting of issues with production systems

Incentivized

I would really like to have easier reporting. What warnings were issued, when, and received by how many, by operator or area etc..

Incentivized

The support team has been very supportive, but there is only so much they can do, and of course sometimes things take a bit too long for my impatience.

Incentivized

I have reviewed quite a few at conferences, but none to the depth of installation and use.

Incentivized

Unlike Grafana OnCall tool Splunk On-Call solution looks more complicated and noticeably inferior in the visualization of the information presented (UI is not user friendly). Alerts re-route process looks totally illogical and you need some time to get with it. However Splunk On-Call looks more featurable out-of-box and has iOS and Android apps while Grafana OnCall provides a general dashboard apps only.

Incentivized

• The government has the duty to equip itself with a mechanism to warn its people. It has allocated that duty to us, and we have chosen Everbridge to provide us the tool for that duty. It is very well suited to fulfill that role.

Incentivized

• Reducing services downtime.
• Better users loyalty as a result of improving of intra-departments collaboration.
• Reducing the load of Service Desk.

Incentivized