Evolve IP Call Center vs. NICE CXone
Evolve IP Call Center vs. NICE CXone
Product | Rating | Most Used By | Product Summary | Starting Price |
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Evolve IP Call Center | N/A | Evolve IP’s Call Center solution is designed to provide agents and front-line supervisors with features that are designed to increase efficiency and make their jobs easier. According to the vendor, their solution provides managers with the following benefits: lower TCO, predictable monthly costs, no upgrades or maintenance fees, immediate access to new features, scalability and more. Additionally, the vendor says managers also experience unparalleled control and visibility into… | N/A | |
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user |
Evolve IP Call Center | NICE CXone | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
Evolve IP Call Center | NICE CXone | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Evolve IP Call Center | NICE CXone | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Evolve IP Call Center | NICE CXone | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (578 ratings) |
Likelihood to Renew | - (0 ratings) | 9.4 (24 ratings) |
Usability | - (0 ratings) | 8.3 (552 ratings) |
Availability | - (0 ratings) | 3.7 (7 ratings) |
Performance | - (0 ratings) | 9.2 (7 ratings) |
Support Rating | - (0 ratings) | 7.9 (5 ratings) |
In-Person Training | - (0 ratings) | 3.1 (4 ratings) |
Online Training | - (0 ratings) | 7.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (8 ratings) |
Configurability | - (0 ratings) | 7.0 (4 ratings) |
Ease of integration | - (0 ratings) | 7.0 (4 ratings) |
Product Scalability | - (0 ratings) | 6.7 (7 ratings) |
Vendor post-sale | - (0 ratings) | 4.4 (5 ratings) |
Vendor pre-sale | - (0 ratings) | 4.4 (5 ratings) |
Evolve IP Call Center | NICE CXone | |
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Likelihood to Recommend | Evolve IP No answers on this topic | NICE Systems |
Pros | Evolve IP No answers on this topic | NICE Systems |
Cons | Evolve IP No answers on this topic | NICE Systems |
Likelihood to Renew | Evolve IP No answers on this topic | NICE Systems |
Usability | Evolve IP No answers on this topic | NICE Systems |
Reliability and Availability | Evolve IP No answers on this topic | NICE Systems |
Performance | Evolve IP No answers on this topic | NICE Systems |
Support Rating | Evolve IP No answers on this topic | NICE Systems |
In-Person Training | Evolve IP No answers on this topic | NICE Systems |
Online Training | Evolve IP No answers on this topic | NICE Systems |
Implementation Rating | Evolve IP No answers on this topic | NICE Systems |
Alternatives Considered | Evolve IP No answers on this topic | NICE Systems |
Scalability | Evolve IP No answers on this topic | NICE Systems |
Return on Investment | Evolve IP No answers on this topic | NICE Systems |
ScreenShots | NICE CXone Screenshots |