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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Evolve IP Unified Communications

    Score8 out of 10
    N/AEvolve IP is a cloud-based business phone system that has integrations with third-party applications such as Google, Salesforce, and Zendesk. It includes features such as call forwarding, call park, voicemail, caller ID, group directory, audio conferencing, and inbound fax messaging.N/A

    Microsoft Azure

    Score8.5 out of 10
    N/AMicrosoft Azure is a cloud computing platform and infrastructure for building, deploying, and managing applications and services through a global network of Microsoft-managed datacenters.

    $29

    per month

    Pricing
    Evolve IP Unified CommunicationsMicrosoft Azure
    Editions & Modules
    No answers on this topic
    Developer
    $29
    per month
    Standard
    $100
    per month
    Professional Direct
    $1000
    per month
    Basic
    Free
    per month
    Offerings
    Pricing Offerings
    Evolve IP Unified CommunicationsMicrosoft Azure
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—The free tier lets users have access to a variety of services free for 12 months with limited usage after making an Azure account.
    More Pricing Information
    Community Pulse
    Evolve IP Unified CommunicationsMicrosoft Azure
    Considered Both Products
    Evolve IP
    No answer on this topic
    Microsoft
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    92%
    Would buy again
    34 Answers
    Delivers good value for the price
    No answers on this topic
    94%
    Delivers good value for the price
    31 Answers
    Happy with the feature set
    No answers on this topic
    95%
    Happy with the feature set
    35 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    89%
    Lived up to sales and marketing promises
    24 Answers
    Implementation went as expected
    No answers on this topic
    94%
    Implementation went as expected
    34 Answers
    Features
    Evolve IP Unified CommunicationsMicrosoft Azure
    Cloud PBX
    Comparison of Cloud PBX features of Evolve IP Unified Communications and Microsoft Azure
    Feature
    Evolve IP Unified Communications
    5.0
    4 Ratings
    45% below category average
    Microsoft Azure
    -
    Ratings
    Hosted PBX7.04 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)6.04 Ratings00 Ratings
    User templates5.02 Ratings00 Ratings
    Call reports1.04 Ratings00 Ratings
    Directory of employee names6.04 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Evolve IP Unified Communications and Microsoft Azure
    Feature
    Evolve IP Unified Communications
    4.0
    4 Ratings
    69% below category average
    Microsoft Azure
    -
    Ratings
    Answering rules5.04 Ratings00 Ratings
    Call recording2.03 Ratings00 Ratings
    Call park5.03 Ratings00 Ratings
    Call screening4.04 Ratings00 Ratings
    Message alerts4.04 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Evolve IP Unified Communications and Microsoft Azure
    Feature
    Evolve IP Unified Communications
    5.0
    2 Ratings
    45% below category average
    Microsoft Azure
    -
    Ratings
    Audio conferencing4.02 Ratings00 Ratings
    Video screen sharing5.01 Ratings00 Ratings
    Instant messaging6.01 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Evolve IP Unified Communications and Microsoft Azure
    Feature
    Evolve IP Unified Communications
    7.0
    2 Ratings
    12% below category average
    Microsoft Azure
    -
    Ratings
    Mobile app for iOS7.02 Ratings00 Ratings
    Mobile app for Android7.02 Ratings00 Ratings
    Infrastructure-as-a-Service (IaaS)
    Comparison of Infrastructure-as-a-Service (IaaS) features of Evolve IP Unified Communications and Microsoft Azure
    Feature
    Evolve IP Unified Communications
    -
    Ratings
    Microsoft Azure
    8.4
    27 Ratings
    2% above category average
    Service-level Agreement (SLA) uptime00 Ratings8.126 Ratings
    Dynamic scaling00 Ratings8.725 Ratings
    Elastic load balancing00 Ratings8.624 Ratings
    Pre-configured templates00 Ratings8.225 Ratings
    Monitoring tools00 Ratings8.326 Ratings
    Pre-defined machine images00 Ratings8.424 Ratings
    Operating system support00 Ratings8.926 Ratings
    Security controls00 Ratings8.626 Ratings
    Automation00 Ratings8.224 Ratings
    Best Alternatives
    Evolve IP Unified CommunicationsMicrosoft Azure
    Small Businesses
    CallFire
    Score9.7 out of 10
    IBM Cloud Object Storage
    Score9 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    IBM Cloud Bare Metal Servers
    Score8.7 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    SAP on IBM Cloud
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Evolve IP Unified CommunicationsMicrosoft Azure
    Likelihood to Recommend
    1.0
    (4 ratings)
    8.7
    (96 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (17 ratings)
    Usability
    -
    (0 ratings)
    8.3
    (36 ratings)
    Availability
    -
    (0 ratings)
    6.8
    (2 ratings)
    Support Rating
    1.0
    (1 ratings)
    9.0
    (27 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (2 ratings)
    User Testimonials
    Evolve IP Unified CommunicationsMicrosoft Azure
    Likelihood to Recommend
    Evolve IP
    I would leave it at the "?" rating because what can you rate them? 1 is too high. The only way they'd be "ok" is if: 1. Your company isn't growing and your users never leave the company. 2. You don't have to call support or make edits to the admin portal. 3. Don't need reporting. 4. Only use a physical phone to make/receive calls. 5. Do not plan to use a softphone or call center system. 6. Enjoy systems or people that frustrate you.
    Incentivized
    Read full review
    Microsoft
    Azure is particularly well suited for enterprise environments with existing Microsoft investments, those that require robust compliance features, and organizations that need hybrid cloud capabilities that bridge on-premises and cloud infrastructure. In my opinion, Azure is less appropriate for cost-sensitive startups or small businesses without dedicated cloud expertise and scenarios requiring edge computing use cases with limited connectivity. Azure offers comprehensive solutions for most business needs but can feel like there is a higher learning curve than other cloud-based providers, depending on the product and use case.
    Read full review
    Pros
    Evolve IP
    • One pane of glass to manage multiple sites
    • Zero upfront cost of ownership
    • Flexibility in configuration
    Read full review
    Microsoft
    • Microsoft Azure is highly scalable and flexible. You can quickly scale up or down additional resources and computing power.
    • You have no longer upfront investments for hardware. You only pay for the use of your computing power, storage space, or services.
    • The uptime that can be achieved and guaranteed is very important for our company. This includes the rapid maintenance for security updates that are mostly carried out by Microsoft.
    • The wide range of capabilities of services that are possible in Microsoft Azure. You can practically put or create anything in Microsoft Azure.
    Incentivized
    Read full review
    Cons
    Evolve IP
    • I'd like to see them build out API functionality for reporting off of call data within the organization. They have a Call Center product that seems to include a fairly robust reporting module, but it would be nice to be able to do some more of this within the standard Phone System product as well.
    Incentivized
    Read full review
    Microsoft
    • The cost of resources is difficult to determine, technical documentation is frequently out of date, and documentation and mapping capabilities are lacking.
    • The documentation needs to be improved, and some advanced configuration options require research and experimentation.
    • Microsoft's licensing scheme is too complex for the average user, and Azure SQL syntax is too different from traditional SQL.
    Read full review
    Likelihood to Renew
    Evolve IP
    No answers on this topic
    Microsoft
    Moving to Azure was and still is an organizational strategy and not simply changing vendors. Our product roadmap revolved around Azure as we are in the business of humanitarian relief and Azure and Microsoft play an important part in quickly and efficiently serving all of the world. Migration and investment in Azure should be considered as an overall strategy of an organization and communicated companywide.
    Read full review
    Usability
    Evolve IP
    No answers on this topic
    Microsoft
    As Microsoft Azure is [doing a] really good with PaaS. The need of a market is to have [a] combo of PaaS and IaaS. While AWS is making [an] exceptionally well blend of both of them, Azure needs to work more on DevOps and Automation stuff. Apart from that, I would recommend Azure as a great platform for cloud services as scale.
    Incentivized
    Read full review
    Reliability and Availability
    Evolve IP
    No answers on this topic
    Microsoft
    It has proven to be unreliable in our production environment and services become unavailable without proper notification to system administrators
    Incentivized
    Read full review
    Support Rating
    Evolve IP
    Support? If I could do everything myself with the time I don't have, I would do it better than their support. I don't like saying it that way, but it is the truth. We hired someone from another company that also used Evolve IP and when they found out that is what we used here, he expressed all of the same complaints and stories that we had.
    Incentivized
    Read full review
    Microsoft
    We were running Windows Server and Active Directory, so [Microsoft] Azure was a seamless transition. We ran into a few, if any support issues, however, the availability of Microsoft Azure's support team was more than willing and able to guide us through the process. They even proposed solutions to issues we had not even thought of!
    Incentivized
    Read full review
    Implementation Rating
    Evolve IP
    No answers on this topic
    Microsoft
    As I have mentioned before the issue with my Oracle Mismatch Version issues that have put a delay on moving one of my platforms will justify my 7 rating.
    Read full review
    Alternatives Considered
    Evolve IP
    We switched from 8x8 due to voice quality issues.
    Incentivized
    Read full review
    Microsoft
    As I continue to evaluate the "big three" cloud providers for our clients, I make the following distinctions, though this gap continues to close. AWS is more granular, and inherently powerful in the configuration options compared to [Microsoft] Azure. It is a "developer" platform for cloud. However, Azure PowerShell is helping close this gap. Google Cloud is the leading containerization platform, largely thanks to it building kubernetes from the ground up. Azure containerization is getting better at having the same storage/deployment options.
    Incentivized
    Read full review
    Return on Investment
    Evolve IP
    • We have reduce operational expenses by an average of 30 percent by switching to EIP.
    • Higher level of employee engagement with customers (given phone features).
    • Only negativity would be if you have a single point of failure for internet service it proves to be a challenge.
    Read full review
    Microsoft
    • For about 2 years we didn't have to do anything with our production VMs, the system ran without a hitch, which meant our engineers could focus on features rather than infrastructure.
    • DNS management was very easy in Azure, which made it easy to upgrade our cluster with zero downtime.
    • Azure Web UI was easy to work with and navigate, which meant our senior engineers and DevOps team could work with Azure without formal training.
    Incentivized
    Read full review
    ScreenShots