Evolve IP Unified Communications vs. Phone.com

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Evolve IP Unified Communications
Score 8.0 out of 10
N/A
Evolve IP is a cloud-based business phone system that has integrations with third-party applications such as Google, Salesforce, and Zendesk. It includes features such as call forwarding, call park, voicemail, caller ID, group directory, audio conferencing, and inbound fax messaging.N/A
Phone.com
Score 10.0 out of 10
N/A
Phone.com is a cloud based VoIP solution from the company of the same name in Newark, New Jersey, with video conferencing, business phone, and optional premium features (e.g. live receptionist). The company boasts 30,000 businesses as users of its cloud-based communication and collaboration solutions.
$12.99
per month
Pricing
Evolve IP Unified CommunicationsPhone.com
Editions & Modules
No answers on this topic
IP Phone Connection
$4.99
per month, per device
Phone Numbers
$4.99
per month
Call Recording
$7.99
per month
Basic Users
$12.99
per user, per month
Plus Users
$19.99
per user, per month
Pro Users
$29.99
per user, per month
Lice Receptionist
Starting at $90
per month
Global Phone Numbers
Starting at $4.99
per month
International Dialing
Vary Rates
Offerings
Pricing Offerings
Evolve IP Unified CommunicationsPhone.com
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.
More Pricing Information
Features
Evolve IP Unified CommunicationsPhone.com
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Evolve IP Unified Communications
5.0
4 Ratings
46% below category average
Phone.com
10.0
2 Ratings
22% above category average
Hosted PBX7.04 Ratings10.02 Ratings
Multi-level Interactive Voice Response (IVR)6.04 Ratings10.02 Ratings
User templates5.02 Ratings10.02 Ratings
Call reports1.04 Ratings10.02 Ratings
Directory of employee names6.04 Ratings10.02 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Evolve IP Unified Communications
4.0
4 Ratings
71% below category average
Phone.com
10.0
2 Ratings
18% above category average
Answering rules5.04 Ratings10.02 Ratings
Call recording2.03 Ratings10.02 Ratings
Call park5.03 Ratings10.01 Ratings
Call screening4.04 Ratings10.02 Ratings
Message alerts4.04 Ratings10.02 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Evolve IP Unified Communications
5.0
2 Ratings
46% below category average
Phone.com
10.0
1 Ratings
22% above category average
Audio conferencing4.02 Ratings10.01 Ratings
Video screen sharing5.01 Ratings00 Ratings
Instant messaging6.01 Ratings10.01 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Evolve IP Unified Communications
7.0
2 Ratings
13% below category average
Phone.com
10.0
2 Ratings
23% above category average
Mobile app for iOS7.02 Ratings10.01 Ratings
Mobile app for Android7.02 Ratings10.01 Ratings
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Evolve IP Unified CommunicationsPhone.com
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User Ratings
Evolve IP Unified CommunicationsPhone.com
Likelihood to Recommend
1.0
(4 ratings)
10.0
(2 ratings)
Support Rating
1.0
(1 ratings)
-
(0 ratings)
User Testimonials
Evolve IP Unified CommunicationsPhone.com
Likelihood to Recommend
Evolve IP
I would leave it at the "?" rating because what can you rate them? 1 is too high. The only way they'd be "ok" is if: 1. Your company isn't growing and your users never leave the company. 2. You don't have to call support or make edits to the admin portal. 3. Don't need reporting. 4. Only use a physical phone to make/receive calls. 5. Do not plan to use a softphone or call center system. 6. Enjoy systems or people that frustrate you.
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Phone.com
Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.
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Pros
Evolve IP
  • One pane of glass to manage multiple sites
  • Zero upfront cost of ownership
  • Flexibility in configuration
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Phone.com
  • Customer service and live chat are amazing
  • Simple, straight forward
  • Easy to setup
  • Affordable
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Cons
Evolve IP
  • I'd like to see them build out API functionality for reporting off of call data within the organization. They have a Call Center product that seems to include a fairly robust reporting module, but it would be nice to be able to do some more of this within the standard Phone System product as well.
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Phone.com
  • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
  • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
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Support Rating
Evolve IP
Support? If I could do everything myself with the time I don't have, I would do it better than their support. I don't like saying it that way, but it is the truth. We hired someone from another company that also used Evolve IP and when they found out that is what we used here, he expressed all of the same complaints and stories that we had.
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Phone.com
No answers on this topic
Alternatives Considered
Evolve IP
We switched from 8x8 due to voice quality issues.
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Phone.com
No answers on this topic
Return on Investment
Evolve IP
  • We have reduce operational expenses by an average of 30 percent by switching to EIP.
  • Higher level of employee engagement with customers (given phone features).
  • Only negativity would be if you have a single point of failure for internet service it proves to be a challenge.
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Phone.com
  • Reduced cost and improved our efficiency - all reps love it.
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ScreenShots

Phone.com Screenshots

Screenshot of Phone.com Dashboard