Evolve IP Unified Communications vs. Solgari Cloud Communications

I would leave it at the "?" rating because what can you rate them? 1 is too high. The only way they'd be "ok" is if: 1. Your company isn't growing and your users never leave the company. 2. You don't have to call support or make edits to the admin portal. 3. Don't need reporting. 4. Only use a physical phone to make/receive calls. 5. Do not plan to use a softphone or call center system. 6. Enjoy systems or people that frustrate you.

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Excellent for small and large companies. Great for sales staff who need to work remotely. No need for inside sales to be in the office all the time.

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• One pane of glass to manage multiple sites
• Zero upfront cost of ownership
• Flexibility in configuration

• Great call quality
• Love that I've been able to listen into sales calls
• Love that I've been able to record all our sales calls
• Love that I've been able to whisper to staff on their sales calls, helping to answer the clients questions whilst they are still on the call
• Great cloud technology that supports sales staff working remotely

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• I'd like to see them build out API functionality for reporting off of call data within the organization. They have a Call Center product that seems to include a fairly robust reporting module, but it would be nice to be able to do some more of this within the standard Phone System product as well.

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• 3CX keypad could be more intuitive

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Support? If I could do everything myself with the time I don't have, I would do it better than their support. I don't like saying it that way, but it is the truth. We hired someone from another company that also used Evolve IP and when they found out that is what we used here, he expressed all of the same complaints and stories that we had.

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We switched from 8x8 due to voice quality issues.

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Solgari is way better than Skype or Google hangouts. I love the simplicity of it's usage and how easy the sales team can listen into and records calls.

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• We have reduce operational expenses by an average of 30 percent by switching to EIP.
• Higher level of employee engagement with customers (given phone features).
• Only negativity would be if you have a single point of failure for internet service it proves to be a challenge.

• Kept our costs low
• Accelerate our revenue as the software is great for coaching new hires and sales staff

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info