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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    eXo Platform

    Score10 out of 10
    N/AeXo Platform is an open-source, social-collaboration software designed for enterprises. Some key features include: Enterprise Social Network, Enterprise Content Management and Social Collaboration.

    $0

    engaged user/month

    Help Lightning

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…

    $75,000

    per year

    Pricing
    eXo PlatformHelp Lightning
    Editions & Modules
    Community
    $0
    engaged user/month
    Social Intranet
    $3
    per month per user
    Digital Workplace Cloud
    $5
    per month per user
    Digital Workplace On-Premise
    $5
    per month per user
    Enterprise Unlimited
    9$
    engaged user/month
    Enterprise
    $75,000
    per year per installation
    Offerings
    Pricing Offerings
    eXo PlatformHelp Lightning
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Solutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.
    More Pricing Information
    Features
    eXo PlatformHelp Lightning
    Project Management
    Comparison of Project Management features of eXo Platform and Help Lightning
    Feature
    eXo Platform
    9.2
    5 Ratings
    17% above category average
    Help Lightning
    -
    Ratings
    Task Management10.05 Ratings00 Ratings
    Gantt Charts8.02 Ratings00 Ratings
    Scheduling10.04 Ratings00 Ratings
    Workflow Automation8.33 Ratings00 Ratings
    Mobile Access10.05 Ratings00 Ratings
    Search10.05 Ratings00 Ratings
    Visual planning tools8.03 Ratings00 Ratings
    Communication
    Comparison of Communication features of eXo Platform and Help Lightning
    Feature
    eXo Platform
    9.5
    4 Ratings
    17% above category average
    Help Lightning
    -
    Ratings
    Chat10.04 Ratings00 Ratings
    Notifications10.04 Ratings00 Ratings
    Discussions10.04 Ratings00 Ratings
    Surveys7.13 Ratings00 Ratings
    Internal knowledgebase10.04 Ratings00 Ratings
    Integrates with GoToMeeting9.01 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts10.02 Ratings00 Ratings
    Integrates with Outlook10.03 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of eXo Platform and Help Lightning
    Feature
    eXo Platform
    9.1
    5 Ratings
    12% above category average
    Help Lightning
    -
    Ratings
    Versioning8.64 Ratings00 Ratings
    Video files9.03 Ratings00 Ratings
    Audio files7.03 Ratings00 Ratings
    Document collaboration10.05 Ratings00 Ratings
    Access control10.05 Ratings00 Ratings
    Advanced security features8.13 Ratings00 Ratings
    Integrates with Google Drive10.04 Ratings00 Ratings
    Device sync10.03 Ratings00 Ratings
    Best Alternatives
    eXo PlatformHelp Lightning
    Small Businesses
    Flock
    Score9.5 out of 10
    LogMeIn Rescue
    Score8.2 out of 10
    Medium-sized Companies
    Troop Messenger
    Score9.8 out of 10
    BeyondTrust Remote Support
    Score8.6 out of 10
    Enterprises
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    TeamViewer
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    eXo PlatformHelp Lightning
    Likelihood to Recommend
    10.0
    (16 ratings)
    10.0
    (1 ratings)
    Likelihood to Renew
    8.2
    (2 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.1
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    eXo PlatformHelp Lightning
    Likelihood to Recommend
    eXo Platform
    It is especially suitable for working together remotely or from disconnected locations, allowing them to access collaborative work and tools to facilitate communication. Internal and cloud options also seem to offer a flexible adoption roadmap. It addresses the problems of efficient collaboration and effective communication between employees, particularly with regard to working and completing projects
    Incentivized
    Read full review
    Help Lightning
    I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
    Incentivized
    Read full review
    Pros
    eXo Platform
    • I personally love the user-friendly interface. Often you find software which is difficult to learn, and not utilized as often as it should be because of this. With eXo Platform, the interface is easy to understand, and is not particularly challenging to new users and non-tech savvy individuals.
    • It allows you to get work done, without feeling like using the platform is part of the actual work. It feels more like a natural system you would use in your leisure time to connect with friends and family, rather than a social intranet designed to facilitate employee communication and help you meet project deadlines.
    • The cloud platform allows users to easily share information and files, and collaborate on project work. Another benefit to this is it makes mobile collaboration possible.
    Read full review
    Help Lightning
    • Sharing graphics, images and other resources.
    • Connect remotely with different experts.
    • Favors team work, even remotely.
    Incentivized
    Read full review
    Cons
    eXo Platform
    • As the platform appears to be packed with features and functionality it may be a bit daunting at first to get used to it.
    • The initial adoption in a corporate setting would involve a number of questions, such as integration with other applications, data migration and security and the optimum adoption road map in order to maximise the benefit from the platform.
    Read full review
    Help Lightning
    • It needs a strong network or signal connection.
    • Nothing else.
    Incentivized
    Read full review
    Likelihood to Renew
    eXo Platform
    It is a stable platform that has uniquely solved my issues.
    Read full review
    Help Lightning
    No answers on this topic
    Usability
    eXo Platform
    This platform has a pleasant user interface, is very easy to use, and offers a lot of useful accessories and add-ons. At first it can be a little intimidating, but it doesn't take long to get used to it. It is considerably reliable and safe. Facilitates connection and collaboration with coworkers. It provides tools that allow you to capture, organize and act according to the internal knowledge of your team.
    Incentivized
    Read full review
    Help Lightning
    No answers on this topic
    Support Rating
    eXo Platform
    The eXo platform offers a high quality support, which satisfies the requirements of our company, especially when the platform begins to be used, due to the amount of tools that can be overwhelming. Support responses are made in a short period of time.
    Incentivized
    Read full review
    Help Lightning
    No answers on this topic
    Alternatives Considered
    eXo Platform
    We selected this product firstly because it's easy to use for end-users, even if it's not so simple to configure from an administrative point of view. Managing and tracking overall activities is quite easy and it's also possible to have an immediate vision of everything that is done on the platform. Users feel confident and are encouraged to share resources.
    Incentivized
    Read full review
    Help Lightning
    I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
    Incentivized
    Read full review
    Return on Investment
    eXo Platform
    • The eXo platform is a great agile tool for concentrating internal human capital.
    • It is excellent for improving communication and collaboration between the company and group members.
    • It generates an effective collaborative work and maximizes productivity with the improvement of teamwork.
    Incentivized
    Read full review
    Help Lightning
    • Makes work team better, even remotely.
    • Allows to share important information and get constantly retro alimentations.
    • Helps us to respect the Covid-19 prevention measures, while continue working.
    Incentivized
    Read full review
    ScreenShots

    eXo Platform Screenshots

    Screenshot of CalendarScreenshot of A Space HomeScreenshot of DocumentsScreenshot of spacesScreenshot of activity streamScreenshot of gamification

    Help Lightning Screenshots

    Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.