Exotel vs. JustCall

Exotel is well suited for: - Small and mid-sized Internet based businesses where it is necessary for them to have a very strong customer support team working round the clock and in different shifts. - Company making large number of calls and sending mass SMS's. They can do that on a single cloud based platform. Exotel might not be a good fit if: -it is not a call intensive business that you want to cater to. Though the setup cost is very low but it follows economies of scale i.e. more the number of calls, less will be per call cost.

Incentivized

In my opinion, if you have high volumes of inbound calls with many clients, I'd avoid using JustCall. I think it is far better suited for outbound calls (i.e. sales) or for small teams. I would also recommend using JustCall for 1:1 dialing, rather than a single phone number managed by a team. Their IVR setup and tracking down what happens when a call goes through IVR can be quite difficult to figure out what actually happened.

Incentivized

• Outbound calling for Sales/Support
• Call routing to Agent Mobiles
• Inbuild Inbound flow designer

Incentivized

• JustCall.io has a wonderful Chrome extension that plays nice with most other apps and extensions and enables things like a power dialer and click to call functionality to be launched from anywhere, even without being logged into the platform.
• Just Call.io has the ability to launch and sync SMS messaging from within the Pipedrive app, adding another touchpoint to the sales cycle easily.
• The platform developers are very open to other integrations and use cases and actively solicit feedback from their user community.
• They are also very responsive to questions and support requests.

Incentivized

• Communication
• Not for large companies
• Volume of texts

Incentivized

• for data export we will export only 60 days range if its 200 days means its good for export
• nothing much to improve everything is good

Incentivized

As a company our goals have slightly surpassed the current Exotel features and would want some other software which has better capabilities

Incentivized

For cold calling and outbound callings, to a certain extend Exotel serves the purpose as mutliple DID numbers are available at our fingertips. For company which use outcalling as a form of passing information to users can benefit from the flexibility it provides. They have a recharge and use model which doesnt have certain expiry. Basic API documentation available and lesser support from their support team on this matter makes it difficult to check if the API thows any error

Incentivized

I think the UI/UX needs to be simplified and reorganized. It was hard to find settings, understand what they did, and then replicate those across phone numbers. They need better bulk actions, better analytics and, frankly, more stability in the system. The negative impacts to our business overall make it such that I cannot recommend JustCall

Incentivized

Initially they had chat support which was available faster. But now the chat support gets routed to a virtual agent and unable to get in touch with an actual agent. They also have no support with respect to the API's and other integrations.

Incentivized

It was pretty straight forward

Incentivized

Exotel was selected by us because of the following reasons: -Low set-up and maintenance cost as compared to its peers. -Prompt customer service: You want to upgrade your plan or facing any issues around the platform, Exotel team is just a call away. -Call recording Quality was also better than the peers.

Incentivized

It will be compared to the quality of the service and that it is accessible to medium or small companies. It is not a tool that requires greater complexities and its functionality is quite extensive. You will discover that the benefits are more than the problems that you may have.

Incentivized

• This increased onboarding efficiency to save money on startup.
• This saved us money by getting both services from one company.
• Con was price was higher than we would have liked but efficiency made up for that.

Incentivized

• Positive impact as it has helped the business with a better communication.
• I wish the latest messages would be on top!

Incentivized