Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI. The platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications.
$200
5 months Validity
Stream Chat
Score 8.6 out of 10
N/A
Stream.io offers a chat API for Custom Messaging Apps used to build real-time chat messaging to ship in-app messaging, via Stream.io's chat infrastructure and SDKs.
We are currently going to replace Exotel as our use cases have evolved over a period of time and it can no longer be satisfied by Exotel. Hence we have decided to move to a much advanced and customisable Cloud Telephony Solution - Intalk. We would still be using Exotel for …
Exotel was selected by us because of the following reasons: -Low set-up and maintenance cost as compared to its peers. -Prompt customer service: You want to upgrade your plan or facing any issues around the platform, Exotel team is just a call away.
Why we prefer stream chat over Twilio was as follows: 1. User interface customization: Stream Chat provides wide range of user interface customization feature than twilio. 2. Moderation tools: Stream chat provides a lot of moderation tools to manage chat and content being …
They are well suited in start up in the Central Asia market, would recommend them for that area. We would also recommend their Voice over internet protocol services for mainland as well. Either the text or VOIP was a good service. The experience overall was great with them. Highly recommended.
Scenarios, where stream chat is best suited, are as follows: 1. social networking apps where users want to interact with each other then it is the best fit to integrate stream chat into the system. 2. in Gaming, Stream Chat is a good choice to make a chat functionality in multiplayer games, where real-time communication plays key role. While Stream Chat is well-suited for many use cases, there are also scenarios where it may be less appropriate. For example: 1. if you are an application where the message volume is low then you can skip the solution and can go for cheaper alternatives. 2. application with less resources can ma skip stream chat.
Affordable Solution: First and foremost the platform is very much affordable for a small start-up starting their business and want to connect with their leads and serve their clients economically.
Easy to Use: Anyone can start using the platform from the Day 1. No extensive training required for it. Just integrate your phone number with the platform and solve customer problems at godspeed!
IVR Set-up- Want to have different services on a single number for your Services. Set-up IVR and make your life easy.
Helped in scaling the digital needs of the venture. so very good in scalability.
stream chat provides real-time messaging capabilities, enabling users to send and receive messages instantly.
Stream Chat provides moderation tools that enable developers to manage chat content and user behavior.
Stream Chat integrates easily with other platforms and tools, including popular development frameworks, mobile and web applications, and third-party services such as authentication providers and analytics tools.
well when the scalability is concerned, I think there is the room for improvement of course. When the volume of messages and chats go up, stream chat performance can may suffer.
Pricing model is bit confusing. It can be make simpler and can be break into small subsets or so. If i am using half of the tools with stream chats than there should be some easy models of payment.
Analytics part of stream chat can be more transparent. as a analyst i would love to understand metrics thoroughly.
For cold calling and outbound callings, to a certain extend Exotel serves the purpose as mutliple DID numbers are available at our fingertips. For company which use outcalling as a form of passing information to users can benefit from the flexibility it provides. They have a recharge and use model which doesnt have certain expiry. Basic API documentation available and lesser support from their support team on this matter makes it difficult to check if the API thows any error
Initially they had chat support which was available faster. But now the chat support gets routed to a virtual agent and unable to get in touch with an actual agent. They also have no support with respect to the API's and other integrations.
Exotel was selected by us because of the following reasons: -Low set-up and maintenance cost as compared to its peers. -Prompt customer service: You want to upgrade your plan or facing any issues around the platform, Exotel team is just a call away. -Call recording Quality was also better than the peers.
Why we prefer stream chat over Twilio was as follows: 1. User interface customization: Stream Chat provides wide range of user interface customization feature than Twilio. 2. Moderation tools: Stream chat provides a lot of moderation tools to manage chat and content being generate real time on the app. 3. Collaboration features: collaboration feature of stream chat is really good. Very simple collaboration features are provided by Stream Chat
