ExpressVPN vs. Zscaler Internet Access

a colleague using it in china wrote up a detailed report of how he was unable to get out of china with it. he included screenshots and write-ups on his many trials and tribulations of dealing with tech support, trying to get thru the gfw, and he ultimately ended up using another solution altogether which DID work.

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I feel the product is very good to set up basic standards and go beyond that in many aspects. However, due to being sometimes too simple, it limits the ability to do some other complex changes. Having the ability to do both would be ideal for some, if not all, of the products within Zscaler Internet Access. A simple setup to have it stand-up, and more advanced settings for those more experienced.

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• ExpressVPN was easy to install, and simple to connect to a VPN network.
• ExpressVPN is available for multiple platforms and multiple browsers.
• The price is reasonable for the added level of security it provides.

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• Provides a secure VPN connection point for endpoint connectivity.
• Provides the VPN connectivity in a fast and reliable connection state.
• Very dependable, once connected the connection stays up and there's no fuss.
• Very good at letting you know when you are not authenticated.
• Very easy to authenticate and regain access when your session times out.

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• A better price point - it's not prohibitively expensive, but I'm not buying it again at that price point without a pressing need.

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• ZS CLI support to turn off ZIA and ZDX service specifically on mac.
• Better visibility into failed posture devices, including a timeline and the reason the posture failed (This is about the Zscaler mobile portal: Enrolled devices --> Failed posture devices).

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It's efficient and useful at what it does.

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While Zscaler Internet Access (ZIA) delivers critical value in cloud security and RBI compliance, I rate renewal likelihood 7/10 due to evolving needs versus platform limitations. Below is my rationale:

Key Gaps:

1. Advanced Threat Costs:

ZIA’s add-ons (e.g., Advanced DLP, Sandboxing) incur 35%+ cost premiums – straining budgets as transaction volumes (UPI/iMobile) grow 50% YoY.

2. API Banking Scalability:

ZIA’s API rate limits throttle real-time policy sync during UPI peaks (10K+ TPS), forcing workarounds for finacle integrations.

3. RBI Future-Proofing:

Limited native support for upcoming digital rupee (CBDC) security rules requires custom development, increasing compliance overhead.

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Engineering team members can work from remote locations which helps companies to reduce their operational costs. It is easy to use so team members don't have to spend any extra time to use this. It helps team members access web pages which are otherwise not available due to location restrictions.

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Getting started was pretty straightforward. We can tell the product is way more robust than we are using it. It started as a replacement for previous DNS-blocking content filtering, but we're exploring how this will add value with an upcoming DLP redesign and with traffic optimization at some of our remote sites with severe bandwidth limits.

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More or less above average

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There are often performance issues reported

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Never used the support

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Zscaler's ZIA support is quick and knowledgable. They respond within 1-2 hours of you submitting your ticket. They are very thorough and are typically ready to jump on a live troubleshooting session. Our ZIA platform and how we use is it unique so at times tickets can be open for weeks but we alway get quality support compared to other unrelated product support in our enterprise

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good the engineer give excellent support and eplanation

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nord was a player, too, but we buy both nord and expressvpn now. we have tried sort of a hodge-podge of all the typical commercial vendors out there. If I Was to compare them all, they'd all be approximately a rating of "meh", 50-50. I'm not a fan of any. We also tried self-hosting vpn's but that requires local tech staff we don't want to have to focus on having.

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The overall user community and scope of supportability outweighed the others on our short list. Netskope was a close second, but the risk, though small, was greater than that of bringing Zscaler aboard. We were looking for a mature, well-supported, highly functional, and fine-grained solution that met all our user and information security requirements.

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Excellently well engineered.

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• My customers are happy that I am using every security measure available. Increased sales.
• Productivity has not decreased, while security level has increased.
• The initial cost was reasonable.

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• I would say it has a very good ROI, as whenever someone can't access something, they submit a ticket to our network engineer, and within minutes, the site is safely added to ZIA with best-practice configurations. After seeing a little of the UI from the Zenith event, it seems very user-friendly to control these policies.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info