F5 BIG-IQ Centralized Management vs. OpenText MBPM

F5 BIG-IQ Centralized Management works perfectly in Software upgrades and simple daily changes. We are successfully using it to create and or delete objects. It doesn`t works well when we need reports. I usually have to create custom scripts to get a list of objects, for example. Performance is also something that could be improved in Big-IQ

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Metastorm is well-suited for scenarios in which internal stress testing an application is needed in a hurry before showcasing it to potential customers. It supports different views of the process from Swimlane perspective, so different methodologies can be handled. It is an Enterprise level tool and handles both small and large projects quite well, although smaller companies may be stressed out by the amount of time it takes to properly maintain the application.

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• Common system level changes like cipher suite customization, ssh protocol settings etc can be pushed to all F5 gear through one click of a button
• Enterprise standard templates for profiles/protocols etc., can be efficiently managed across F5 gear through a single interface

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• Complex routing of tasks based on calculated criteria
• Linking between tasks and accessing relevant information
• Organising, scheduling and prioritising
• Different views for different people

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• There a lack of the going forward to next
• The second site product does not do what we need and we are forced to write our own scripts
• Many of the alerting that was in enterprise management is no longer in F5 BIG-IQ Centralized Management

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• The Metastorm process engine is based on an older version of .NET. Updating to a newer version would resolve several known issues with .NET email functionality.
• Metastorm builds web pages at run time. While the UI presented to the end user is fine, the Document Object Model is convoluted and subject to change with new releases. Providing a more simplified DOM or at very least a custom function to replace document.getElementById() would make client-side scripting a much more powerful tool.
• One function that I've seen Metastorm competitors do well, is email wizards. Having a WYSIWYG email editor would be really nice.

There is some room for improvement around RBAC. The access to certain features, options and menus is not straightforward and not that granular.

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There are other products that seem to be a better fit for future initiatives.

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I feel pinning policies are killing you guys when it comes to being able to add multiple LTMs that have different naming conventions.

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Although it is intuitive to use it does require training

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The support is a bit complex and not straightforward. It seems there aren't many engineers supporting this platform. There are many components in the solution that makes it complex for troubleshooting. Documentation needs to be more in depth, and I have opened a few cases around cluster sync issues and objects stalled. In the end I was able to find and fix the problem.

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Great customer service for an API support related query

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Of all the centralized Management platforms I have ever used, BIG-IQ is the worst. It constantly breaks and requires fixing in some way or another.

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We found that OpenText MBPM held its own quite well against IBM BPM. We ended up choosing OpenText MBPM due to the analytics, complex routing, and the ease of SOA service integration. Furthermore, the ability to quickly develop simple User interfaces make this tool a daily component of our most-used toolbox components.

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• Cut costs by requiring less manual hours to manage F5 OS installations
• Great monitoring and alerting tool for general F5 gear health
• Provides critical information for capacity planning of the F5 resources

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• The development of the ticketing system has enabled us to greatly improve customer relationships
• The scheduling and allocation of the tasks has reduced both the number of open tickets and the turnaround time to resolution
• Management information from the system has improved decision making

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