Powerful, easy to use with a few limitations
Peter Green | TrustRadius Reviewer
July 06, 2018

Powerful, easy to use with a few limitations

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with OpenText MBPM (formerly Metastorm)

Everyone uses Metastorm on a daily basis. We do this to develop applications for resale and by using it internally to stress test these applications. We use it to front CRM information, hold client configuration information, workflow support tickets, and are developing opportunity management and project management applications. We currently have 7.6 and 9.3 installed as some of our clients are still using older versions.
  • Complex routing of tasks based on calculated criteria
  • Linking between tasks and accessing relevant information
  • Organising, scheduling and prioritising
  • Different views for different people
  • The integration with Office.
  • Reporting - the functionality is quite limited. Of course, we can use SSRS on the database but better-embedded reporting would be good.
  • Using the eRaiseFlag functionality (getting one folder or workflow to influence another) can be slow on a busy system.
  • The development of the ticketing system has enabled us to greatly improve customer relationships
  • The scheduling and allocation of the tasks has reduced both the number of open tickets and the turnaround time to resolution
  • Management information from the system has improved decision making
Before first using Metastorm at a previous company, I reviewed 30 systems, shortlisted 4 and chose Metastorm as being intuitively the easiest to develop with. We have recently looked at a number of alternatives but decide to stick with OpenText BPM.
Good - Decision branching, Access to multiple external data sources, Prioritisation of user tasks, Keeping documents with workflows, and Ease of development and speed to make it live.

Less Good - Forms with lots of dependencies between the fields and Troubleshooting in some instances.

Poor - Ability to act as a repository for template forms and Reporting.

OpenText MBPM Feature Ratings

Process designer
9
Process simulation
8
Business rules engine
Not Rated
SOA support
Not Rated
Process player
Not Rated
Support for modeling languages
Not Rated
Form builder
6
Model execution
7
Social collaboration tools
5
Dashboards
7
Custom reports
4

Using OpenText MBPM (formerly Metastorm)

15 - Sales, Customer Service, Support, Development, Administration and Finance.
1 - SQL Skills
Metastorm development skills
Business process design and understanding
  • Help Desk Ticketing
  • Works Order Management
  • CRM
  • Unstructured reminders (for self or others)
  • License Key generation and management
  • Password safe and audit of access
  • Product development lifecycle management
We believe there is a market amongst our client base for the functionality OpenText BMP can address.