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Facebook Messenger vs. REDCap (Research Electronic Data Capture)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Facebook Messenger

    Score8.1 out of 10
    N/AMessenger by Facebook (Meta) is a customer communication technology that enables users to find deals, make reservations and provide customer support by chatting with customers, from Messenger.N/A

    REDCap

    Score9 out of 10
    N/AREDCap is a secure web application designed by Vanderbilt University to build and manage online surveys and databases in a research setting for universities. While REDCap can be used to collect virtually any type of data in any environment (including compliance with 21 CFR Part 11, FISMA, HIPAA, and GDPR), it is specifically geared to support online and offline data capture for research studies and operations.N/A
    Pricing
    Facebook MessengerREDCap
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Facebook MessengerREDCap
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Facebook MessengerREDCap
    Small Businesses
    GoTo Connect
    Score8 out of 10
    No answers on this topic
    Medium-sized Companies
    Quadient Inspire
    Score9.5 out of 10
    No answers on this topic
    Enterprises
    Quadient Inspire
    Score9.5 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Facebook MessengerREDCap
    Likelihood to Recommend
    8.3
    (4 ratings)
    9.0
    (4 ratings)
    Usability
    9.0
    (3 ratings)
    10.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Facebook MessengerREDCap
    Likelihood to Recommend
    Meta Platforms Inc
    I would really recommend facebook messenger to my colleague as this has been by far the easiest communication application.
    Incentivized
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    Vanderbilt University
    REDCap surveys are very suitable for clinical trials and public health surveys. It's less appropriate for market researches .
    Read full review
    Pros
    Meta Platforms Inc
    • Video calls
    • File share
    Incentivized
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    Vanderbilt University
    • Customization. I can use HTML to change format but there are also a ton of built in functionality for branching logic, matrix configuration, slider scales, etc.
    • Security. HIPPA compliance is extremely important for medical research and REDCap ensures our data is safe.
    • Variety of use. Being able to send both surveys and create forms for internal use makes the use cases numerous.
    Incentivized
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    Cons
    Meta Platforms Inc
    • more control of video settings
    • more control of audio settings
    Incentivized
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    Vanderbilt University
    • I don't really see many issues with REDCap.
    Incentivized
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    Usability
    Meta Platforms Inc
    Simple interface, easy to use in mobile or web format. There are little things worth tweaking, as always, but they also have frequent app updates to squash bugs and keep things caught up with current UX trends. It is easily accessible in the Facebook app and in its own app, making it quick to use
    Incentivized
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    Vanderbilt University
    It is very interesting to me especially that it meets all my needs. The libraries makes the job even much easier, since you can just make a few adjustments to the appropriate template chosen
    Read full review
    Support Rating
    Meta Platforms Inc
    No answers on this topic
    Vanderbilt University
    They respond almost immediately to queries
    Read full review
    Alternatives Considered
    Meta Platforms Inc
    Facebook Messenger is very similar to what we use on Instagram, it just depends what platform your followers are on
    Incentivized
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    Vanderbilt University
    SurveyMonkey and Google Forms have similar features for surveys but they lack the form options and user interface. They are also not HIPPA compliant so we are not able to collect any identifying information which is usually an issue in research when we are tracking participants. Many institutional review boards won't even approve a study without a HIPPA compliant data collection service.
    Incentivized
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    Return on Investment
    Meta Platforms Inc
    • efficiencies improved
    • quick file sharing
    Incentivized
    Read full review
    Vanderbilt University
    • REDCap allowed us to house all patient information in one single portal which helped us eliminate the need for paper copies. We moved our whole filing system to an electronic version when we became "live" on REDCap. It is also very convenient and accessible to have all of this data in one location.
    • A very positive impact is the ability for multiple users to see the same health and wellness information for each specific patient. Instead of constantly having to go back and forth via email, phone, etc. to ask about the patient; we could simply look up their information in REDCap and find all of the answers. It made our business much more efficient and made the patients feel as though we did our research prior to meeting with them.
    Incentivized
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    ScreenShots