FastCall vs. UJET

FastCall is great for TEAMS! It's also great when used in combination with SalesForce for a powerful CRM tool.

Incentivized

Great value for the money. They are always releasing new features, their support team is very responsive and they care about the customer experience. Overall I would say they are working to provide a product that is valuable, useful, and intuitive. Specifically, well-suited areas include: the IVR system, routing, and configuration Areas we have not explored include the chat service and virtual agent but they seem like worthwhile tools to explore.

Incentivized

• Pre-recorded voicemails.
• Call logs.
• User-friendly experience.

Incentivized

• Tracking number of calls and chats everyday
• Tracking Average handle time
• View calls waiting in the queue

Incentivized

• Cannot press [enter] to call, you need to manually click on the call button
• There are some features that require more clicks than I would expect, i.e. hanging up requires clicking on [spoke to] as well as [end call], which can be annoying.

Incentivized

• CRM integration customization
• Advanced Reporting
• SSO Integration

Incentivized

I love FastCall, because it allows me to leave a pre-recorded voicemail, unlike Dialpad.

Incentivized

UJET is better when it comes to tracking AHT and the number of interactions. It also provides us with real-time CSAT

Incentivized

• Saves time when calling and leaving many voicemails.

Incentivized

• There were a few system outages, they have since implemented a business continuity plan
• Their onboarding support was really good
• They built out an integration to Assembled which is great for workforce management

Incentivized