FastPass SSPR (Self-Service Password Reset) vs. Socialtext (discontinued)

Really great for Active Directory and Oracle and handling complex setups

We use Social Text as a platform to air our issues with different departments. We voice our concerns and suggestions so we can help find a solution to the problems we incur on a daily basis. We need to have social text as an app so we can communicate in real time not only during work hours.

• FastPass SSPR (Self-Service Password Reset) for Active Directory, RACF

• Version history - Always keeps the edited versions and one can revert back any time
• Creating and Editing an article is very easy and intutive
• Sharing the articles with peers

• Updating config of the Windows Client needs to be pushed out, could be contralled from the server instead

• Search needs a ton of improvements. It was very slow a year ago
• Search result quality was also not that good
• I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.

We have a lot of info in Socialtext already. It would be hard to get all that info out and port it to a different system

I rated it 10 because the interface is intuitive the reset process is seamless & it requires minimal user training or IT intervention

I frankly like Confluence better than socialtext because of the speed and the quality of search. They also have better design elements which can help make the articles pleasant to the eyes.

• Saving time and enhancing security
• FastPass SSPR (Self-Service Password Reset) reduced helpdesk ticket volume leading to a 30% cost saving in IT support and improved employee productivity

• We get solutions to concerns much faster
• We promote interactions with the other depts
• We listen and have discussions