FigJam is an online interactive whiteboard from Figma headquartered in San Francisco, presently in beta (2021) but available to the public in a free trial. The vendor states that in 2022, FigJam will have plans for $0, $8, and $15 per editor, per month.
$5
per month per editor
Hiver
Score9 out of 10
N/A
Hiver is a customer service platform that brings together communication channels, apps, and data to improve customer support operations. Hiver enables real-time collaboration across every customer communication channel, offering AI and automation to resolve issues and help teams work faster. Hiver states that over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Vacasa, and Epic Games rely on Hiver to deliver support that wins and retains customers for…
If you're working in small product teams, like triads, and already using Figma, this is a no brainer for white boarding, quick/fast sketches, wireframing, collaborative doodling ... it gets less appropriate with large teams, infrequent. IMO, due to the way in which they price, it's better to keep the inner circle small-ish.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
One scenario where Hiver works really well is in a shared support or billing inbox or anywhere multiple team members need access to the same messages. For example, when a customer emails about a billing question, we used to reply and manually loop in the billing team or forward the message. That often caused confusion, especially when someone forgot to “reply all” or responded only to the teammate instead of the customer.Now with Hiver, we just assign the conversation to the billing inbox, and whoever is available can respond. Everyone on the team can see the thread, status, and notes, which avoids duplicated efforts and missed replies. We also used to rely on Google Groups, but it wasn’t clear if someone had already replied, and there was no easy way to collaborate behind the scenes. Hiver completely solved that for us.As for situations where Hiver might be less ideal, I’d say if your team isn’t using Gmail or Google Workspace, then it’s probably not a good fit. It’s really designed for teams that live in Gmail so the team doesn't have to learn a new system. I'm sure some businesses will require a more robust ticketing solution but for our use case, this was a perfect option to improve outcomes, client service, and satisfaction.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It misses easy-to-use pre sets of diagrams. The ones presented seem to be not native and hard to use. Miro is a good benchmark.
Navegating throught projects in the main page is confusing, specially when people are not admin users.
It should suggest ways of organizing the pages designers do, specially when the project is big and have many pages and sections.
It could have, for example, a draft version for every page, so that one can hide it when they finish the work, but can open it whenever something needs to be modified, versioning the job.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I don't use it often, because the organization I work in uses a different environment on a commo basis. This is rather used between the designers, who prototype the solutions in Figma - they just have it as a workbook/notebook for their ideas. However, if those need to be shared with stakeholders or other organization members, the designers are expected to use a different environment.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
FigJam works best in pair with Figma, as it allows you to keep track of your project in one place, supporting all phases of the process. The functionality is more intuitive, quick, and efficient. Visually, I also prefer it more —it’s more enjoyable and playful, making the experience much more engaging.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
True ticketing solutions are certainly more robust in that you can typically manage social media channels and phones, etc. But, in my opinion, when you don't have a team solely responsible for managing a ticketing system they can be complicated to implement. With HIVER, we're already all accustomed to managing our own G-Suite inbox, so it was simply a matter of teaching the team how to utilize the solution.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
FigJam saves a lot of time ... it's nice to have all my visual notes/sketches within Figma itself where a lot of design work lives
The project organization and other features contribute to the ease of answering that age old question ... "where can I find that mockup?"
Dev Mode is pretty cool. Not many use it, so some designers may spend unnecessary time spec'ing out things that no one will appreciate, let alone look at.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The ROI on showing how many emails are being received and addressed in a timely manner are great for KPIs
the ability to search and ensure emails are not being deleted as an automatic report is sent out the following day saying if any emails were deleted by whom
the ability to automate who gets assigned what emails from specific vendors per entity
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
