5 Ratings
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Score 1.3 out of 100
6 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

Fiserv (First Data) - ICICI Merchant Services

The arena of companies to choose from to process credit/debit card payments at this level is ridiculously small. I was told which one we would be working with, and am unaware how the others compare(especially on processing fees), but I can only assume that they would be better to work with than FirstData after the overly complicated process we have gone through over the last couple years when we were told it would easily take less than a year.
Anonymous | TrustRadius Reviewer

Thryv

Thryv is being used for estimates and keeping track of our current and potential customers. I also like to go into our social platform and make sure that all of our posts are accurate and relatable. It is a great tool to see what our pipeline total is for all the quotes we have given to current and potential customers.
Greg Swacker | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Fiserv (First Data) - ICICI Merchant Services
Thryv
8.5
Dynamic content
Fiserv (First Data) - ICICI Merchant Services
Thryv
8.5
Ability to test dynamic content
Fiserv (First Data) - ICICI Merchant Services
Thryv
9.0
Landing pages
Fiserv (First Data) - ICICI Merchant Services
Thryv
10.0
Mobile optimization
Fiserv (First Data) - ICICI Merchant Services
Thryv
8.6
Email deliverability reporting
Fiserv (First Data) - ICICI Merchant Services
Thryv
7.2
List management
Fiserv (First Data) - ICICI Merchant Services
Thryv
8.0
Triggered drip sequences
Fiserv (First Data) - ICICI Merchant Services
Thryv
8.0

Lead Management

Fiserv (First Data) - ICICI Merchant Services
Thryv
8.5
Lead nurturing
Fiserv (First Data) - ICICI Merchant Services
Thryv
9.0
Data quality management
Fiserv (First Data) - ICICI Merchant Services
Thryv
8.0
Automated sales alerts and tasks
Fiserv (First Data) - ICICI Merchant Services
Thryv
8.6

Campaign Management

Fiserv (First Data) - ICICI Merchant Services
Thryv
9.8
Calendaring
Fiserv (First Data) - ICICI Merchant Services
Thryv
9.6
Event/webinar marketing
Fiserv (First Data) - ICICI Merchant Services
Thryv
10.0

Social Media Marketing

Fiserv (First Data) - ICICI Merchant Services
Thryv
7.0
Social sharing and campaigns
Fiserv (First Data) - ICICI Merchant Services
Thryv
10.0
Social profile integration
Fiserv (First Data) - ICICI Merchant Services
Thryv
4.0

Reporting & Analytics

Fiserv (First Data) - ICICI Merchant Services
Thryv
6.4
Dashboards
Fiserv (First Data) - ICICI Merchant Services
Thryv
9.0
Standard reports
Fiserv (First Data) - ICICI Merchant Services
Thryv
8.1
Custom reports
Fiserv (First Data) - ICICI Merchant Services
Thryv
2.0

Platform & Infrastructure

Fiserv (First Data) - ICICI Merchant Services
Thryv
9.0
Role-based workflow & approvals
Fiserv (First Data) - ICICI Merchant Services
Thryv
8.4
Customizability
Fiserv (First Data) - ICICI Merchant Services
Thryv
9.5

Pros

Fiserv (First Data) - ICICI Merchant Services

  • Securely stores data on FirstData's servers so that I don't have to worry about the technical details there.
  • Integrates well with WordPress and WooCommerce and provides a seamless user experience.
  • Allows customers to pay while staying on site, rather than leaving and coming back like PayPal.
Ruby Javaid | TrustRadius Reviewer

Thryv

  • Thryv is a specific application and is that I can get quick responses if I need or ask anything about my work or related to my confusion.
  • This platform also helps my sales persons and our social media presence in the online market place.
  • The communication with this platform change all aspects of my company positively and that I have a great experience with Thryv in all aspects and this platform makes us professional in the market.
Donna-sue Carpenter | TrustRadius Reviewer

Cons

Fiserv (First Data) - ICICI Merchant Services

  • [I believe] Charges are not transparent at all. They want to enable different features without telling us and charge for it.
  • Believe me, they charge you for every other feature, we need to really hunt them to get it deactivated.
Anonymous | TrustRadius Reviewer

Thryv

  • Price is high.
  • It takes a while to get any customer service assistance.
Anonymous | TrustRadius Reviewer

Usability

Fiserv (First Data) - ICICI Merchant Services

No score
No answers yet
No answers on this topic

Thryv

Thryv 9.0
Based on 2 answers
It is very easy to use and the features are great for the ones we utilize. If you have any issues at all, customer service or our sales rep is great to work with and fixes what issues I have. They are always willing to help out and to follow up to make sure you don't have any more issues.
Greg Swacker | TrustRadius Reviewer

Support Rating

Fiserv (First Data) - ICICI Merchant Services

No score
No answers yet
No answers on this topic

Thryv

Thryv 9.2
Based on 4 answers
He has shown us a good way.
Donna-sue Carpenter | TrustRadius Reviewer

Alternatives Considered

Fiserv (First Data) - ICICI Merchant Services

PayPal would have been a good choice, but users would have to leave the site in order to pay, so that choice did not appeal.

Stripe wasn't as easy to integrate when I chose FirstData, which is why I ultimately chose FirstData.
Ruby Javaid | TrustRadius Reviewer

Thryv

Thryv was more user-friendly and cost-effective for the services it provides.
Anonymous | TrustRadius Reviewer

Return on Investment

Fiserv (First Data) - ICICI Merchant Services

  • An enormous loss of revenue due to drastic differentiation in time to market compared to how long we were told it will take.
  • Once we can finally get everything implemented, we're able to charge merchants transaction fees and regular processing fees to produce a profit limited only by our sales efforts and competition.
  • Far more costly than initially believed due to all dependency needs for PCI compliance and EMV testing.
Anonymous | TrustRadius Reviewer

Thryv

  • Thryv platform is suitable for me because the CRM tools are very beneficial for me to compete with larger companies.
  • Thryv platform we can communicate with our clients easily and effectively and its working is great in all over the industry.
  • We can run our complete business on a single Thryv platform very easily and also we can boosts up our business effectively.
Donna-sue Carpenter | TrustRadius Reviewer

Screenshots

Fiserv (First Data) - ICICI Merchant Services

Pricing Details

Fiserv (First Data) - ICICI Merchant Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Thryv

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Fiserv (First Data) - ICICI Merchant Services
1.1
Thryv
9.5

Usability

Fiserv (First Data) - ICICI Merchant Services
Thryv
9.0

Support Rating

Fiserv (First Data) - ICICI Merchant Services
Thryv
9.2

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