Five9 Intelligent Virtual Agent vs. Inbenta Chatbots

It works great in the pre-qualify area

Incentivized

In my case, being that I serve a very niche customer base and have had an excellent result with this tool, I would widely tell anyone within my industry and niche to go for it! I can't speak for larger applications but based on my experience with them; I would be confident to recommend it.

• Recording
• Queue Management
• Reporting
• Insights

Incentivized

• Integrate the voice into the customer experience.
• A real, relatable and up to par spanish translation.
• An amazing customer service structure.

• more training would be good
• documentation and case study materia;

Incentivized

• I have not come across an issue that tech support is not willing/able to fix or teach a way around it.

Very user friendly as an agent but can be a bit over whelming when you're admin. It's best to have a visual guide or if the onboarding is much smoother guiding the admin depending on their use case

Incentivized

It does an excellent cost-effective job

Incentivized

The program I have been using so far is not actually listed on this platform, it is called Marketing Master IO; while AMAZING, I have found that while in the early stages of development, there is a lack of some features and the Alexa advantage has taken all-important at this point, we have that more and more of our target clientele use Alexa and this gives us an edge.

• increase in ROI
• increase in Client Satisfaction
• increase in Productivity

Incentivized

• We have been able to expedite the process of interaction and capturing details for orders using the chatbots.