TrustRadius

Five9 Intelligent Virtual Agent vs. Quiq

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Five9 Intelligent Virtual Agent
Score 8.6 out of 10
N/A
Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.N/A
Quiq
Score 0.0 out of 10
Mid-Size Companies (51-1,000 employees)
Quiq is an agentic customer journey platform used to support customer support agents' resolution efforts. Quiq works across channels—voice, chat, SMS, WhatsApp, Apple Messages for Business, email, and social—keeping every interaction connected and true to the brand's voice.N/A
Pricing
Five9 Intelligent Virtual AgentQuiq
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Five9 Intelligent Virtual AgentQuiq
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Pricing is based on conversations, not by seat. Number of users is unlimited.
More Pricing Information
Community Pulse
Five9 Intelligent Virtual AgentQuiq
Considered Both Products
Five9 Intelligent Virtual Agent
Quiq

No answer on this topic

Best Alternatives
Five9 Intelligent Virtual AgentQuiq
Small Businesses
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Score 8.8 out of 10
Fin
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Score 8.8 out of 10
Medium-sized Companies
Zoom Contact Center
Zoom Contact Center
Score 8.7 out of 10
Zoom Contact Center
Zoom Contact Center
Score 8.7 out of 10
Enterprises
Genesys Cloud CX
Genesys Cloud CX
Score 8.8 out of 10
Genesys Cloud CX
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Score 8.8 out of 10
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User Ratings
Five9 Intelligent Virtual AgentQuiq
Likelihood to Recommend
9.0
(0 ratings)
-
(0 ratings)
User Testimonials
Five9 Intelligent Virtual AgentQuiq
Likelihood to Recommend
We've used a different dialer before which didn't had proper recording where we have to cross referrence date and time. With Five9 Intelligent Virtual Agent, we can referrence phone numbers and integration with Salesforce. This allowed us to quickly pull out call information or accounts details when doing calibration. This also helps greatly with reporting as we can see how frequent a caller calls our support line.
Jayson Cadano | TrustRadius Reviewer
Jayson Cadano
In-Country Manager
Read full review
No answers on this topic
Pros
  • Recording
  • Queue Management
  • Reporting
  • Insights
Jayson Cadano | TrustRadius Reviewer
Jayson Cadano
In-Country Manager
Read full review
No answers on this topic
Cons
  • more training would be good
  • documentation and case study materia;
SM
steven mikutel
Information Technology Auditor
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No answers on this topic
Usability
Very user friendly as an agent but can be a bit over whelming when you're admin. It's best to have a visual guide or if the onboarding is much smoother guiding the admin depending on their use case
Jayson Cadano | TrustRadius Reviewer
Jayson Cadano
In-Country Manager
Read full review
No answers on this topic
Alternatives Considered
Way better. Just the recording, reports and the useability
Jayson Cadano | TrustRadius Reviewer
Jayson Cadano
In-Country Manager
Read full review
No answers on this topic
Return on Investment
  • pre qualify process is big
  • real time analytics are great
SM
steven mikutel
Information Technology Auditor
Read full review
No answers on this topic
ScreenShots

Quiq Screenshots

Screenshot of Customer AI Assistants: By leveraging Generative AI combined with company knowledge and data, customers get answers created directly from data as if they had a human agent helping them. Agent AI Assistants: Not every question can be answered by AI, so Quiq’s AI-assisted contact center empowers human agents to handle many simultaneous asynchronous conversations across all popular messaging channels.Screenshot of AI Automations: Quiq’s platform can be used to apply AI on demand to any business workflow, such as analyzing incoming emails and routing it more accurately to human agents.Screenshot of Quiq’s AI-powered, multi-channel agent workspace, which is designed for CX leaders and Contact Center Managers. Those who manage agents and the agent experience at enterprise businesses need a robust console for modern channels that will drive speed, efficiency, and agent retention.Screenshot of Quiq’s AI Studio, which is a suite of infrastructure and tools that empowers developers, conversational designers, and CX leaders to create conversational experiences together across the development lifecycle.Screenshot of Integrations: AI Assistants based upon internal knowledge and data integrated can be built through Quiq’s AI Studio. Quiq conversations can be automated with native Quiq Assistants or third-party bots integrated with the Bot API. Through workspace extensions, users can augment agents' workflow with internal data to enable them to execute faster and do their jobs better. Internal systems and business intelligence can be kept up to date with Quiq’s real-time conversation and agent performance data webhooks. Quiq integrates into the largest CRMs.Screenshot of the Quiq AI for CX platform that offers a number of capabilities to drive transformational change in the customer experience.