Five9 Intelligent Virtual Agent vs. Tidio

Five9 Intelligent Virtual Agent

Tidio

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Five9 Intelligent Virtual Agent	Score 8.6 out of 10	N/A	Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.	N/A
Tidio	Score 8.9 out of 10	N/A	Tidio is a live chat app powered by a chatbot and that comes with mailing features.	$0 per month

Pricing

Five9 Intelligent Virtual Agent

Tidio

Editions & Modules

No answers on this topic

Free: $0
life time
Starter: $29
per month
Growth: $59
per month
Plus: $749
per month
Premium: $2999
per month

Offerings

Pricing Offerings
Five9 Intelligent Virtual Agent	Tidio
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

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All plans come with a 7-day free trial, no credit card required. Additional addons and upgrades available.

More Pricing Information

Community Pulse
	Five9 Intelligent Virtual Agent	Tidio

User Ratings
	Five9 Intelligent Virtual Agent	Tidio
Likelihood to Recommend	9.0 (1 ratings)	9.0 (2 ratings)

User Testimonials
	Five9 Intelligent Virtual Agent	Tidio
Likelihood to Recommend	Five9 It works great in the pre-qualify area Incentivized SM steven mikutel Information Technology Auditor Read full review	Tidio Tidio is well suited for businesses who want to chat with their site visitors in real time. The interface is simple and intuitive, and the user experience on the visitor side is great as well. Perfect for installing on a marketing site, proprietary portal, and more. Can set up an after hours bot to help triage requests from clients and prospective clients when you are back in office. Incentivized Taylor Hicks Creative Strategist Read full review
Pros	Five9 Recording Queue Management Reporting Insights Incentivized Jayson Cadano In-Country Manager Read full review	Tidio Very intuitive interface and management. Scalable plans that don't require me to purchase features I don't need. Super simple chat bot administration. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Cons	Five9 more training would be good documentation and case study materia; Incentivized SM steven mikutel Information Technology Auditor Read full review	Tidio Unable to ban visitors by site referrer (spam sites) Chatbot conditional logic could be a bit simpler/cleaner Occasional issues with the desktop app (in browser never gives us trouble though) Incentivized Taylor Hicks Creative Strategist Read full review
Usability	Five9 Very user friendly as an agent but can be a bit over whelming when you're admin. It's best to have a visual guide or if the onboarding is much smoother guiding the admin depending on their use case Incentivized Jayson Cadano In-Country Manager Read full review	Tidio No answers on this topic
Alternatives Considered	Five9 It does an excellent cost-effective job Incentivized SM steven mikutel Information Technology Auditor Read full review	Tidio Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Return on Investment	Five9 increase in ROI increase in Client Satisfaction increase in Productivity Incentivized Jayson Cadano In-Country Manager Read full review	Tidio Helped us get new deals from site visitors Helped us get renewals from current clients Incentivized Taylor Hicks Creative Strategist Read full review
ScreenShots		Tidio Screenshots