Five9 Intelligent Virtual Agent vs. zoovu

It works great in the pre-qualify area

Incentivized

When we researched similar tools out there, we decided to go with zoovu due to price and also felt it could do what we wanted it to do. But honestly not sure I would recommend as it's not very intuitive.

• Recording
• Queue Management
• Reporting
• Insights

Incentivized

• Able to make very specific, customized product solutions for customers
• Decent customer support
• Fairly easy to stylize each assistant for brand

• more training would be good
• documentation and case study materia;

Incentivized

• Metrics are lacking in my opinion- sales attribution for every product clicked on (and don't have a way to truly track real conversion)
• Learning the backend setup has a learning curve I've found - would recommend starting/learning with a very simple assistant. Ours was complex and took many, many months to complete.

Very user friendly as an agent but can be a bit over whelming when you're admin. It's best to have a visual guide or if the onboarding is much smoother guiding the admin depending on their use case

Incentivized

It does an excellent cost-effective job

Incentivized

zoovu seemed to have the best price for the assistant we were looking to build.

• increase in ROI
• increase in Client Satisfaction
• increase in Productivity

Incentivized

• The ROI metrics aren't very credible in my opinion - so can't say. Wish there were a valid way to connect click assistant click through to verified purchase.