Five9 vs. Intradiem

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Five9
Score 8.2 out of 10
N/A
Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.
$119
per month
Intradiem
Score 8.3 out of 10
Enterprise companies (1,001+ employees)
Intradiem in Alpharetta, Georgia offers their eponymous workforce scheduling optimization software for "Intraday Automation," or scheduling and task adjustments performed within the workday.N/A
Pricing
Five9Intradiem
Editions & Modules
Core
$119
per month
Digital
$119
per month
Premium
Contact sales team
Contact sales team
Optimum
Contact sales team
Contact sales team
Ultimate
Contact sales team
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
Five9Intradiem
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFive9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing—
More Pricing Information
Community Pulse
Five9Intradiem
Features
Five9Intradiem
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Five9
8.4
18 Ratings
1% above category average
Intradiem
-
Ratings
Agent dashboard7.817 Ratings00 Ratings
Validate callers8.915 Ratings00 Ratings
Outbound response7.915 Ratings00 Ratings
Call forwarding8.113 Ratings00 Ratings
Click-to-call (CTC)8.613 Ratings00 Ratings
Warm transfer7.816 Ratings00 Ratings
Predictive dialing8.813 Ratings00 Ratings
Interactive voice response9.013 Ratings00 Ratings
REST APIs8.712 Ratings00 Ratings
Call scripts7.513 Ratings00 Ratings
Call tracking8.717 Ratings00 Ratings
Multichannel integration8.416 Ratings00 Ratings
CRM software integration8.716 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Five9
8.7
26 Ratings
6% above category average
Intradiem
-
Ratings
Inbound call routing9.415 Ratings00 Ratings
Omnichannel inbound routing8.813 Ratings00 Ratings
Recording9.216 Ratings00 Ratings
Quality management8.825 Ratings00 Ratings
Call analytics8.315 Ratings00 Ratings
Historical reporting8.317 Ratings00 Ratings
Live reporting8.216 Ratings00 Ratings
Customer interaction analytics8.513 Ratings00 Ratings
Best Alternatives
Five9Intradiem
Small Businesses
CloudTalk
CloudTalk
Score 8.4 out of 10
8x8 Contact Center
8x8 Contact Center
Score 8.4 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 8.4 out of 10
Eleveo
Eleveo
Score 9.0 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.1 out of 10
Calabrio WFM
Calabrio WFM
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Five9Intradiem
Likelihood to Recommend
8.4
(42 ratings)
9.4
(3 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
8.2
(6 ratings)
-
(0 ratings)
Availability
9.0
(1 ratings)
-
(0 ratings)
Performance
8.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(9 ratings)
-
(0 ratings)
Online Training
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
Configurability
9.0
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
8.0
(1 ratings)
-
(0 ratings)
Ease of integration
9.0
(1 ratings)
-
(0 ratings)
Product Scalability
9.0
(1 ratings)
-
(0 ratings)
Professional Services
9.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
8.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Five9Intradiem
Likelihood to Recommend
Five9
very well suited for large number of enrollments, registrations by insurance companies. Also we recently implemented it for automating a order placement. Maybe not very well suited for live agent chat experience as there are limitations on texting, laggy performance in this area. I think its also hard to incorporate a payment system within the five9- Salesforce automation.
Read full review
Intradiem
Given that I've been working in the call center industry for years upon years and knowing how well-streamlined the process of distributing training modules to a whole floor of agents all at once can be, I must say, Intradiem would have been a bit time saver back when I first started at similar workplaces. Training modules would be what I would say is its most appropriate usage, as opposed to direct communication on an IM basis.
Read full review
Pros
Five9
  • Inbound and outbound calls it process is so well.
  • The service is so good and they give very efficient support in customer need.
  • The calls we can do in Five9 include incoming, outgoing, voicemails and we can also send a note to a specific person. It's a very reliable mode of communication.
Read full review
Intradiem
  • Great tools on easy activities tracking.
  • Effective behavior analytics production.
  • Easy communication tool.
Read full review
Cons
Five9
  • Text. Texting is incredibly difficult on Five9. We've had issues with only some texts logging to Salesforce, issues with threading of text conversations, and issues with having Salesforce contact information appear on the text widget (knowing who you are texting, not just their phone number).
  • The interface to "pause" is challenging. There are not good reminders to our reps to remember to pause or log out of Five9. If you forget to log out, this can affect stats about who worked the longest hours that day - and it's hard to know who actually was active on the phones.
  • Inbound voicemails are too-easily hidden. It's challenging for a lot of our reps to remember to check their inbound voicemails because it is hard to access them in the Five9 widget.
Read full review
Intradiem
  • The functionality has been awesome since we deployed it.
Read full review
Likelihood to Renew
Five9
Robust product, great reliability and support.
Read full review
Intradiem
No answers on this topic
Usability
Five9
The Five9 solution is very easy to use and for a very dynamic Contact Center environment, the scalability and flexiblity is untouched. Can we brought into a environment and be up and running in not time as with the power of cloud technologies. Minimal training is needed to onboard new agent.
Read full review
Intradiem
No answers on this topic
Reliability and Availability
Five9
We have had minimal downtime due to system outages since it was implemented.
Read full review
Intradiem
No answers on this topic
Performance
Five9
The system's performance is great. Page loads quickly. Reports are generated quickly and sent to our email or FTP. The integration did not impact the performance of our other applications. We have not seen any drop in the performance of either applications since we performed the integration.
Read full review
Intradiem
No answers on this topic
Support Rating
Five9
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.
Read full review
Intradiem
No answers on this topic
Online Training
Five9
I took the certification course for administrator and also received some tips while working with the developer during implementation. The UI was very intuitive, so I was able to figure out how things worked when I configured the users, skills, campaigns, IVR scripts. I worked with the Five9 AI team to beta test Agent Assist.
Read full review
Intradiem
No answers on this topic
Implementation Rating
Five9
The implementation team that was assigned to us was great. The project manager was very helpful and managed the timeline very efficiently. The developer was very helpful and provided insights while helping us configure the system.
Read full review
Intradiem
No answers on this topic
Alternatives Considered
Five9
Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost
Read full review
Intradiem
No answers on this topic
Contract Terms and Pricing Model
Five9
We do annual renewals and it's concurrent licensing which is great.
Read full review
Intradiem
No answers on this topic
Scalability
Five9
It was very easy to add additional licenses. Once we placed the order, it was activated the following day. Since it's web-based, it's very quick to deploy across multiple sites.
Read full review
Intradiem
No answers on this topic
Professional Services
Five9
Five9 Professional Services team is very knowledgeable and efficient. I worked with them during implementation and during beta testing for Five9 Agent Assist and Ai Insights.
Read full review
Intradiem
No answers on this topic
Return on Investment
Five9
  • Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
  • Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
  • Cost savings: Five9 requires significantly less management than our previous solutions.
Read full review
Intradiem
  • Saves time pinpointing agents that still need to complete tasks.
  • Saves time during the day to ensure tasks are completed before end of shift.
  • Ensures that priority tasks are completed in the right order.
Read full review
ScreenShots

Five9 Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of