Five9 vs. Retainly

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Five9
Score 8.2 out of 10
N/A
Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.N/A
Retainly
Score 9.2 out of 10
N/A
Retainly is an automated engagement platform that helps businesses maximize customer retention. The app enables users to automate emails, web push notifications, and SMS messages to retain customers and drive lifetime value. Retention & LTV: Increasingly business leaders are expecting marketing and product teams to play a key role in the growth – and customer retention is the critical platform on which…
$15
per month per user
Pricing
Five9Retainly
Editions & Modules
Core
Contact sales team
Contact sales team
Premium
Contact sales team
Contact sales team
Optimum
Contact sales team
Contact sales team
Ultimate
Contact sales team
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
Five9Retainly
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFive9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing
More Pricing Information
Community Pulse
Five9Retainly
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Five9Retainly
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Five9
8.9
12 Ratings
6% above category average
Retainly
-
Ratings
Agent dashboard9.212 Ratings00 Ratings
Validate callers9.012 Ratings00 Ratings
Outbound response9.011 Ratings00 Ratings
Call forwarding9.39 Ratings00 Ratings
Click-to-call (CTC)9.010 Ratings00 Ratings
Warm transfer9.310 Ratings00 Ratings
Predictive dialing9.410 Ratings00 Ratings
Interactive voice response9.09 Ratings00 Ratings
REST APIs9.27 Ratings00 Ratings
Call scripts6.710 Ratings00 Ratings
Call tracking9.112 Ratings00 Ratings
Multichannel integration8.511 Ratings00 Ratings
CRM software integration9.011 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Five9
8.4
21 Ratings
2% above category average
Retainly
-
Ratings
Inbound call routing9.110 Ratings00 Ratings
Omnichannel inbound routing9.48 Ratings00 Ratings
Recording8.111 Ratings00 Ratings
Quality management7.221 Ratings00 Ratings
Call analytics8.612 Ratings00 Ratings
Historical reporting7.612 Ratings00 Ratings
Live reporting8.710 Ratings00 Ratings
Customer interaction analytics8.210 Ratings00 Ratings
Email & Online Marketing
Comparison of Email & Online Marketing features of Product A and Product B
Five9
-
Ratings
Retainly
8.3
2 Ratings
6% above category average
WYSIWYG email editor00 Ratings8.82 Ratings
Dynamic content00 Ratings9.22 Ratings
Ability to test dynamic content00 Ratings9.22 Ratings
A/B testing00 Ratings7.72 Ratings
Mobile optimization00 Ratings3.61 Ratings
Email deliverability reporting00 Ratings9.22 Ratings
List management00 Ratings9.22 Ratings
Triggered drip sequences00 Ratings9.62 Ratings
Lead Management
Comparison of Lead Management features of Product A and Product B
Five9
-
Ratings
Retainly
9.1
2 Ratings
16% above category average
Lead nurturing automation00 Ratings9.62 Ratings
Lead scoring and grading00 Ratings9.11 Ratings
Data quality management00 Ratings8.21 Ratings
Automated sales alerts and tasks00 Ratings9.62 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Five9
-
Ratings
Retainly
9.0
2 Ratings
18% above category average
Dashboards00 Ratings8.42 Ratings
Standard reports00 Ratings9.22 Ratings
Custom reports00 Ratings9.22 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Five9
-
Ratings
Retainly
8.5
2 Ratings
11% above category average
API00 Ratings9.62 Ratings
Role-based workflow & approvals00 Ratings9.62 Ratings
Integration with Salesforce.com00 Ratings6.41 Ratings
Best Alternatives
Five9Retainly
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Vbout
Vbout
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
PFL Direct Mail Platform
PFL Direct Mail Platform
Score 9.3 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
PFL Direct Mail Platform
PFL Direct Mail Platform
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Five9Retainly
Likelihood to Recommend
8.3
(36 ratings)
9.2
(2 ratings)
Support Rating
8.0
(8 ratings)
-
(0 ratings)
User Testimonials
Five9Retainly
Likelihood to Recommend
Five9
Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.
Read full review
Retainly
Retainly allowed me to take customer engagement to the next level. I felt an advantage of its low-code functionality, user-friendliness, intuitive automation, and pre-built integrations with a range of other marketing tools. I saw a noticeable difference in my marketing performance and customer retention results after almost 2 months of usage. As a marketer, I managed to automate heavy manual effort to run marketing my campaigns.
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Pros
Five9
  • Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
  • Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
  • You can customize the call dispositions / call labels to match what's used in your CRM.
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Retainly
  • Segments creation
  • Workflow creation
  • Workspace creation
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Cons
Five9
  • Java based desktop application is a pain to keep updated.
  • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
  • The help center for documentation isn't well organized and the documentation needs substantial editing.
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Retainly
  • Analytics can be improved
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Support Rating
Five9
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.
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Retainly
No answers on this topic
Alternatives Considered
Five9
Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost
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Retainly
Retainly has a unique and better workflow creation process.
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Return on Investment
Five9
  • Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
  • Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
  • Cost savings: Five9 requires significantly less management than our previous solutions.
Read full review
Retainly
  • Set - up automated workflow sequences across the customer journey
  • Less manual intervention to manage campaign
  • 15 % Reduce of drop-offs in the customer experience
Read full review
ScreenShots

Five9 Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

Retainly Screenshots

Screenshot of Here you can access your project overview and other important project-wide information.Screenshot of Create simple and extended dynamic Segments.Screenshot of Create new and manage existing workspaces.Screenshot of Connect Retainlys' and 3d party integrations.Screenshot of Access and create automated workflows, review workflow analytics.