Five9 vs. SalesboxAI

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Five9
Score 8.1 out of 10
N/A
Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.N/A
SalesboxAI
Score 8.0 out of 10
Mid-Size Companies (51-1,000 employees)
SalesboxAI is an AI-Powered Sales and Marketing platform that helps businesses around the globe to scale faster with Account-Based Marketing solutions. In a single platform: Identify and Discover target accounts, Orchestrate one-one conversations with target groups, Engage them across multiple channels, Run AI-Powered ABM Ads, Measure, and optimize ABM success across campaigns. With Artificial Intelligence at core, SalesboxAI Avatar is designed to help companies find and secure customers by…N/A
Pricing
Five9SalesboxAI
Editions & Modules
Core
Contact sales team
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Premium
Contact sales team
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Optimum
Contact sales team
Contact sales team
Ultimate
Contact sales team
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
Five9SalesboxAI
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFive9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing
More Pricing Information
Features
Five9SalesboxAI
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Five9
8.8
12 Ratings
5% above category average
SalesboxAI
-
Ratings
Agent dashboard9.112 Ratings00 Ratings
Validate callers8.912 Ratings00 Ratings
Outbound response8.911 Ratings00 Ratings
Call forwarding9.29 Ratings00 Ratings
Click-to-call (CTC)8.810 Ratings00 Ratings
Warm transfer9.210 Ratings00 Ratings
Predictive dialing9.410 Ratings00 Ratings
Interactive voice response8.99 Ratings00 Ratings
REST APIs9.17 Ratings00 Ratings
Call scripts6.710 Ratings00 Ratings
Call tracking8.912 Ratings00 Ratings
Multichannel integration8.511 Ratings00 Ratings
CRM software integration8.911 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Five9
8.3
21 Ratings
0% above category average
SalesboxAI
-
Ratings
Inbound call routing9.010 Ratings00 Ratings
Omnichannel inbound routing9.38 Ratings00 Ratings
Recording7.911 Ratings00 Ratings
Quality management7.321 Ratings00 Ratings
Call analytics8.512 Ratings00 Ratings
Historical reporting7.512 Ratings00 Ratings
Live reporting8.710 Ratings00 Ratings
Customer interaction analytics8.110 Ratings00 Ratings
Best Alternatives
Five9SalesboxAI
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Leadfeeder
Leadfeeder
Score 7.2 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Folloze
Folloze
Score 9.4 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Folloze
Folloze
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Five9SalesboxAI
Likelihood to Recommend
8.3
(36 ratings)
8.0
(1 ratings)
Support Rating
8.0
(8 ratings)
-
(0 ratings)
User Testimonials
Five9SalesboxAI
Likelihood to Recommend
Five9
Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.
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SalesboxAI
If you are experienced in ABM program execution or just about getting started, SalesboxAI helps you scale your outreach into your target accounts. This is a great tool for early stage, growth stage and established organizations with a clear B2B buyer focus, especially dealing with multiple buyers in an account. If you are struggling to fill the sales pipeline, get them. If you are struggling with loads of cold leads, get them. If you are struggling with brand awareness despite good product, get them. If you are looking to launch a new product and need quick branding into b2b buyer groups, get them
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Pros
Five9
  • Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
  • Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
  • You can customize the call dispositions / call labels to match what's used in your CRM.
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SalesboxAI
  • Which accounts are in the market for your solution
  • Find key contacts at your target accounts
  • Follow up with every lead through AI Assistants
  • Retarget your leads through LinkedIn and Facebook
  • Get conversations and meetings with key contacts at your target accounts
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Cons
Five9
  • Java based desktop application is a pain to keep updated.
  • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
  • The help center for documentation isn't well organized and the documentation needs substantial editing.
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SalesboxAI
  • They could simplify the platform more
  • LinkedIn integration could be better
  • Implementing their chat widget is a manual process though it is more customizable than other alternatives
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Support Rating
Five9
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.
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SalesboxAI
No answers on this topic
Alternatives Considered
Five9
Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost
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SalesboxAI
I like the fact that SalesboxAI is a unified product which combines Account intent and AI follow-ups to prioritize accounts for sales team. Great toolkit for your ABM program
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Return on Investment
Five9
  • Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
  • Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
  • Cost savings: Five9 requires significantly less management than our previous solutions.
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SalesboxAI
  • Added more accounts to our funnel through intent feed
  • Doubled the demo rate within 6 months
  • Added $2.2m verified opps
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ScreenShots

Five9 Screenshots

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SalesboxAI Screenshots

Screenshot of Accelerate Sales With Conversational AIScreenshot of SalesboxAI ABM Dashboard