Fleet Complete vs. Fullbay

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Fleet Complete
Score 7.4 out of 10
N/A
Fleet Complete in Toronto offers a suite of fleet management and telematics applications, covering GPS tracking, dispatching decisions, asset tracking for heavy duty equipment, Electronic Logging Device (ELD), a mobile inspection app, and a Task Tracker application for managing workforce resources in the field.N/A
Fullbay
Score 9.0 out of 10
N/A
Fullbay is cloud-based shop management software built specifically for heavy duty repair shops, from the company of the same name in Phoenix, that supports invoicing, electronic work authorization, parts management, and includes a customer portal.N/A
Pricing
Fleet CompleteFullbay
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Fleet CompleteFullbay
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
User Ratings
Fleet CompleteFullbay
Likelihood to Recommend
6.0
(1 ratings)
9.1
(2 ratings)
Usability
-
(0 ratings)
9.1
(2 ratings)
Support Rating
6.0
(1 ratings)
9.1
(2 ratings)
User Testimonials
Fleet CompleteFullbay
Likelihood to Recommend
Fleet Complete
Fleet Complete is a great software with a great build. I would just like to see them update some of the features. The desktop version is a big item that really could use an update. They also need to set up an alert system that will notify you when a tracker stops working. Other than that, it is an easy to use system. The trackers are easy to install and there are numerous reports that you are able to pull on demand. Great for IFTA tracking!
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Fullbay
Fullbay has been a game changer for our organization. The the ability to sent approval amount for each service order, causing a red flag if the total goes over that amount and requires you to contact customer for re-approval. Using the customer portal allows the customer to monitor repairs and to also book in a unit for repairs, allowing for fewer phone calls inquiring on status of unit.
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Pros
Fleet Complete
  • Affordable.
  • Includes a lot of added benefits such as BigRoad.
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Fullbay
  • Fullbay provides communication between departments exceptionally well. Each Department can tell what the other department is doing or needs to do. The flow of the communication is very natural too.
  • Fullbay's technical support is top-notch. I have had several instances where I didn't either understand something or couldn't figure out how I needed to accomplish a certain task. I would search their extensive knowledge base which is well laid out. If I couldn't find my answer there, I would just give them a ring. There readily available phone support either had the knowledge on hand or was willing to find out.
  • The work flow that Fullbay provides is very natural. We struggled as a shop of 4 techs to find organization & efficiency. Once we started using Fullbay, we found that paperwork became very minimal. We also understood some organizational processes that we had needed were missing. It forced us to start rethinking how our shop was laid out and how we did things. As changes were implemented because of the process FullBay used, we found ourselves becoming more efficient which in turn led to us hiring more techs to turn out more work using the same amount of office personal.
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Cons
Fleet Complete
  • Desktop version is very outdated. Needs to be created to work with Macs as well.
  • The trackers will stop working without notifying you. Would be nice if there was an alert when they were getting low or not reporting.
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Fullbay
  • The notification feature inside Fullbay is about the only thing I would say needs improving. There is not an option to set up a text or email notification if a customer leaves a note on a service order. You have to watch the notification area. If you don't look at it regularly you could miss a note from the customer. Not a pitfall, but something that could use improving.
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Usability
Fleet Complete
No answers on this topic
Fullbay
Fullbay is very user friendly, well organized and intuitive. New users have caught on with only a few hours training. Techs are able to navigate thru there service orders with ease, even without a computer background.
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Support Rating
Fleet Complete
Sometimes it can take days to get through to support. It is also an inconvenience when you have to get a device replaced. First you have to call them to troubleshoot the device. Then they have to create the order, which then takes about another month to get to you. This leaves you with over a month without a working device. They do not credit you for this downtime either.
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Fullbay
Fullbay support is excellent. Front end training was well presented and organized well. As we started using Fullbay support was a phone call or email away. Once training was completed the support team was ready to help with any challenges. If we found a glitch or issue using the program, one email and someone was on it to fix our issues.
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Alternatives Considered
Fleet Complete
Fleet Complete works ten times better than Teletrac did. We utilized Teletrac for 3 years, and for a good two of those years, half of our devices would not work. It was a nightmare to try to get them replaced also.
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Fullbay
No answers on this topic
Return on Investment
Fleet Complete
  • Peace of mind when it comes to hanging assets.
  • We have saved a lot of time when trying to calculate IFTA each quarter.
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Fullbay
  • Our shop had 4 tech producing 100 ttl hours / week. After implementing and understanding how to use Fullbay, we have been able to increase those numbers to 7 techs producing 250 ttl hours / week. All the while we are still using the same amount of office personal.
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